We like to feel that we offer the very best service to our customers.  Here are some of the comments we have received, having asked the following question in our survey -

"Finally, do you have any comments you would like to make that may improve our service to you in the future?"

December 2008

"An excellent; friendly and professional service throughout - I was very impressed!" Haakon Dewing, Norfolk

November 2008

"I have used Hire a Camera three times and on each occasion, the equipment and level of service has been excellent." Toby Roe, Oxfordshire

"We have used hire a camera for our many of our film productions. Your company is to be congratulated for providing a very fast, efficient and courteous service. Hire a Camera is a must when it comes to independent film production. Thank you." Philip Adams Creative Director DoggartAdams.com

"Very pleased with your level of "human" service" Mark McWilliams, Notts

"All in all fabulous service. Staff were polite, friendly and knowledgeable. the whole process was brilliant." Rebecca Roundhill, Devon

"Hire a Camera have the perfect blend of personal service and web-based efficiency. The friendly and pro-active customer service is very much appreciated and it makes a big difference in terms of flexibility and workability. I almost hope you guys don't get too big, in case this goes!" James McDonald, East Sussex

"A very good experience all the way through."  Michael Eade, Kent

"Excellent and friendly staff. Great to deal with on the phone. All around excellent hire service. Could not be better." Ben Heaven, The Institute of Health & Society, Newcastle

"Excellent, thank you" Christina Bollen, West Yorkshire

"Just one minor point having booked a return collection day and that appears on the order form I see no reason to ring up and confirm the return date that already has been set. Obviously if there was a problem then i can see the benefit of a ring back. Other than that an excellent service. Your staff particularly Amy were excellent and knowledgeable a credit to you." Bob Lyons, Legal Support Services, Merseyside

"Note to above - it may seem like overkill but we always check the pickup details with our clients as circumstances can change and we would rather double check! - Guy, Hireacamera.

"Just keep doing what your doing, an excellent service. I was so happy with your service, I even charged the batteries for you before returning it all." Richard Shea, Wiltshire

"Your service was top notch and I would have no problems recommending you to anyone who asked. Thanks for making my hiring experience a pleasure" Simon Tomlinson, Hampshire

"The only real problem was the packing for Delivery. I think it might be better if the courier sticker was stuck directly to the box as the Citylink bags are a bit of a faff! Other than that, you guys are superstars, Thank you" Tim Mace, Berkshire

October 2008

"Great friendly and prepared to help with whatever arose." Deryck Beaumont, Glasgow

"The best camera hire company that I have ever used - friendly and very flexible service." John Riley, Buckinghamshire

"I thought that overall the service offered was outstanding and I was very happy with both the products hired and your customer service" Pascal Davis, South Yorkshire

"Good, reliable service. The customer service lady I dealt with was extremely helpful and polite. This is the second time I've used you, and I hope I never have to use anyone else!" Alex N, Harrogate

"Excellent service I can't fault Hire a camera at all, thank you" Antionette Ross, Northamptonshire

"The only problem was with collection - needing to stay in all day was a real pain. If a courier service could be used that is able to specify collection (and delivery) times to within a couple of hours, or even just give customers a quick phone call an hour before pickup this would help. Apart from that the service was fantastic - many thanks for your help, we'll definitely be using you again" Mark Hatchard, Hotbox Studios, Berkshire

"Note to above - we are aware of the issues that can happen with picking up.  We do offer a drop off service to your local depot for those that cannot wait all day.  We do want to improve this part of our service and are working towards a alternative solution next year."  Guy, Hireacamera.

""I found the staff at Hireacamera.com extremely helpful and polite. It was a pleasure speaking to them and I would extremely recommend them. After being let down by one other hire company I was extremely grateful in the speedy way Hireacamera was able to deal with my request and get me out of what would have been a very difficult situation. Many thanks." " Neil Smith, NBS Studio, Suffolk

"Very pleasant experience hiring from you. Excellent rates and super-friendly and helpful staff. Lens was superb - I will definitely be back." Jon Bowen, Hertfordshire

"I have used two or three other hire companies and your service is always by far the most efficient...keep it up!" Ellie Parkes, Sirdar Spinning Ltd, Wakefield

"Amy was fantastic to deal with." Clare Stockill, Oxfordshire

"I'd like to thank the whole time, the equipment I had was in perfect condition Jaine is an star, very reliable team the way you text when equipment has been dispatched everything great, thank you. " Marcio Suster, London

"Always brilliant service, thank you" Victoria N, Cheshire

September 2008

"The staff were all very helpful and made it easy for me to hire the camera.  Overall I was really pleased with the service provided by the team. Thank you." Andy Deacon, Essex

"Nothing to improve, I was very pleased indeed with the whole service, a pleasure to deal with, and reasonably priced too." Steve Lancefield, Hertfordshire

"Service could not have better" Mark Kerr, West Lothian

"Amy was fantastic help under confusing circumstances. First rate customer service, I wish everyone was that helpful and efficient - the world would be a happier place!!" Hayleyanne Fitzgerald, Breathe Research Ltd, Surrey

"Excellent service all round, would definitely use again." Melissa Dickens, Buckinghamshire

"No, I think the service is great, friendly people and prompt service. Keep it going." Clive Jackson, Hampshire

"An excellent company, with everything focused around customer satisfaction. Will be using Hireacamera again in the future." Ian Smith, Hampshire

"Outstanding follow-up by Vicky and the team" Richard Cann, Barclays Square Cosmetics, Hertfordshire

August 2008

"Hirecamera greatly exceeded my expectations viz ease of use, speed and reliability of service. We are a professional outfit and knew exactly what we wanted. Hirecamera didn't flaff about. Given the pressure we were under, this was very welcome. Many thanks" Graeme Ballard - Devolution Digital Productions Ltd

"Fantastic service and without a doubt a partner of ours for the future" Ed Rosie, Vigilante Media

"My camera was in for repair and I had major stress with weddings to film and no camera. Up stepped Hire a camera to calm me down. From the moment I contacted Amy her re-assuring manner made me realise that hiring equipment with this company is a straight forward process. Then when my camera repair took longer than required a quick phone call and the hire was extended with no fuss. The experience has been so good I am going to hire a PMW EX3 for a day when they are available so I can road test it before I buy one" Dave Hall, b2b Productions

"Best hire service we've found, fast, efficient and a good range of equipment" Mark Corderoy, IMS Consulting, Bristol

"Thank you for offering such a fantastic service, it's great to be able to trust that no matter what, the camera will turn up as ordered in perfect condition.  For wedding photography, it's a great weight off my mind" Martin McDermott, Somerset

"What you do is great and it works for me even if I only use you once per year.  You still had my details and the service felt very personal and that you valued my feedback on the camera hire.  Love the SMS reminders." Nick Woodruffe, Gloucestershire

"We needed to hire a replacement camera for our wedding photography business as our main camera failed and we needed a backup urgently as we had two weddings the next weekend.  Having never had to use a hire company before, we were slightly concerned if it would all arrive on time, work correctly etc.  You guys provided a great service and gave us as good as new camera at very short notice - we'll not hesitate to use you again." Grant Laidlaw, Scottish Borders

"First class service, thanks" Nick Low, Glasgow

"Very prompt and reliable service...  would use again" Kim Humphreys, Essex

July 2008

"Despite short notice Hireacamera were incredibly helpful in providing equipment which I could not get elsewhere and as part of a package which included camera and accessories for a price which I couldn't find elsewhere.  The customer service was spot on and I ended up getting some great shots at my friend's wedding." Jessica Bowen, West London

"Hireacamera brings a whole new meaning to customer service, excellent communication from order to delivery, top quality equipment - highly recommended!!" Ross I'Anson, Bedfordshire

"Excellent service in all respects.  I think the friendliness of the staff is a particular strongpoint as it makes the process of hiring the equipment much easier, and of getting the right gear at the right time without any hassles."  Ben Heaven, Newcastle

"It was very efficient and great service.  I will definitely use you again." Gary Miller, Hampshire

"The service was very reliable and with a strong focus on my own particular requirements." Eric Hill, Hertfordshire

"A very professional service which we were all very happy with.  Staff were very helpful and knowledgeable.  Will be using again in the future."  Bart Bauldry, Derbyshire

"Just keep up the good work.  The staff I spoke to on the phone were very efficient and knew their technical stuff.  I get annoyed in electrical stores where staff don't know the products they sell!  This cannot be said of my dealings with your company.  Thank you for being so efficient." Carole Smith, Leicestershire

"Can't think of a single way you could improve the service, complimentary dancing girls perhaps?" James Thomas, Warwickshire

"Fantastic Service" Scott Morgan, Hampshire

"Staff were very helpful and responded very quickly to my endless questions" Carol Navis, East Sussex

"Hirecamera's supply of SxS cards allow me to accept jobs requiring extended shoots.  I can hire extra storage only when I need it, which really adds value to my business" Matt Davis, MDMA Ltd, Berkshire

"The service from the team was excellent from organising hire, flexibility to changing the hire dates and support when my luggage was delayed, delaying the return of the equipment.  I was very pleased with everything!"  Mark Eaton, Warwickshire

"This was the first time that I hired a camera from you and everything was the best.  Thank you for everything" Pratik Jani, MIddlesex

"Always VERY helpful, prompt and informative - well priced and availability is very good - one very happy customer!!" Alastair Ryrie, West Sussex

"Everything exceeded my expectations.  All of your staff were extremely friendly and helpful" Paul Venters, Hampshire

"I was very happy and keep up the good work.  Very friendly and helpful.  Thanks for everything" James Weight, Leicestershire

"The lens I hired was excellent and totally fit for purpose.  The hire process worked seamlessly and the staff were very professional.  I will definitely use the service again"  Keith Lillis, London

"Nothing much to improve upon!  Brilliant service!  Has helped me out big time on more than one occasion!" Martin East, Yorkshire

"I've been singing your praises to anyone who will listen.  After a fruitless run-in with C*******, you guys saved the day with your fantastic automated operation and friendly and coherent staff" Sarah Marchant, Kent

"I was so impressed with Hireacamera's service and was intending to send an email to comment on your high standards prior to receiving the questionnaire.  Well done!" Nigel Edwards, Flintshire

"From start to finish, I thought the whole service was exceptional, I will be using you again" Ross I'Anson, Bedfordshire

"Very happy with the service, delivery, price.  Very easy to deal, thanks" Marcio Suster, London

"Everything was fantastic!  As this was our first time hiring camera equipment I 'googled' for a suitable company and made the unfortunate mistake of picking the top listed company at the time.  I was VERY badly let down by them and will NEVER go with such an unprofessional company.  I'm glad I've found an excellent company such as Hireacamera and will be hiring more equipment in the near future.  Please pass my thanks onto everyone!" Sam Townsend, Derbyshire

"What an amazing service - I wouldn't think twice about hiring a lens again or recommending you in the future.  Thank you."  Jacky Tidy, Cranleigh

"This is the second time I've hired equipment from you guys and each time I've been more than happy. I'll definitely be back again.  Thank you."  Victoria N, Cheshire

"I received exceptional service, prompt and highly courteous replies to enquiries by both phone and email, excellent equipment advice and a personal service that was faultless.  The equipment was in great condition and to cap all this, the cost of hiring it was far lower than I had initially anticipated."  Matthew Martin, College of Teachers, University of London

"Couldn't have done it without you." - Simon Higgin, Isle of Wight

"It's been brilliant to deal with such a reliable company." - Rachel Allison, London