How we deliver

We use two next day delivery options, dependant on your location. In each case, the equipment will be dispatched from us at around 5pm the day before delivery so to ensure that this deadline is made, all orders must be packed by this time. Regardless of courier method, a dispatch email will be sent to you once the equipment has left us.

If you are based in Central London (i.e. SE, SW, W, NW, N, WC, EC, E), we will deliver the equipment to you using our local company RTW. All deliveries will be attempted before midday on the day of delivery. We have direct contact with the drivers to ensure that deliveries are made as efficiently as possible.

Outside of Central London, we use Citylink. Again all deliveries will be attempted before midday on the day of delivery. The dispatch email will contain a link allowing you to track the progress of your delivery. As this is a national courier, there is always the very slight chance of a mis-sort where part or all of the consignment is sent to the incorrect depot. In these instances, we will organise either for that equipment to be re-delivered or we will send out additional equipment – in both cases, this will arrive either later that afternoon or before 9.30am on the morning of the hire.

We understand that sometimes you need things even earlier and can offer a variety of earlier delivery times, starting from 7am, at an extra cost.

You will be required to be present to receive and sign for the equipment. For your first hire, the equipment will normally need to be sent to the registered address of the credit card holder. Thereafter you are more than welcome to have it delivered elsewhere or collect the equipment from a local Citylink depot.

Please do contact us if your equipment has not arrived on time – the longer we have to resolve the situation, the better we can serve you!

How we collect

Unlike some hire companies, collection is included in your charge and is something we organise. On the last day of your hire (i.e. the day before collection) an email will be sent to you asking you to confirm the collection address and any specific instructions for the courier. Please do note that this is an all day collection so we cannot specify pickup times.

If you are not able to stay in, you have two options – either to let someone take it to a place of work where we can arrange collection or you are also more than welcome to take it to your nearest Citylink depot. Please note, if you do decide to do this, please can you let us know as we will need to provide you with a consignment number to present to Citylink upon arrival.

Same day delivery

For those located in London and some parts of the South East, we are also able to arrange same day delivery. Please do contact us if you require more details on whether we can deliver to you.

Can I use Royal Mail?

We are more than happy to consider the best options for you, both in terms of convenience and cost. On first thought, posting back to us would seem the most convenient method by far.  There is however one huge problem and that is the prohibitive cost of doing so.  It is hugely more expensive to use the Royal Mail - for a package up to 10kg, with insurance up to £2,500, for 1pm delivery the next day is £24.20.  This is almost the same price for BOTH delivery and collection using Citylink.

The costs involved

We are pretty good customers with our couriers and that reflects in what they charge us and thus what we charge you! The whole charging scheme is based on weight with packages up to 5kg cost £26 inc VAT for delivery and collection in total. Clearly the more equipment you have, the higher the price, however you will often find that adding a lens or two will make no or little difference to the price.

We can offer both Saturday delivery and early morning delivery – both these options incur extra cost. Please also note that additional charges are made for delivering to the Isle of Man and Northern Ireland.

How quickly can I get the equipment?

We will always try our best to get equipment to you as soon as possible.  If you are an existing customer, then as long as you contact us before 4.30pm and we have the equipment in stock, there is nothing to stop it being dispatched immediately to be with you the next day. 

If you are a new customer, please do allow more time as we will require all your documentation before the equipment can leave us.  Same-day requests are not unusual for us and we are only too happy to arrange personal pick-up from our offices or look at arranging transport for you.

How everything is packed

Almost without exception, all of our equipment will be delivered in a flight case. Consumer equipment tends to be in hard suitcase type cases whilst professional equipment is nearly always sent in Pelicases. Tripods are always sent out in padded bags with the professional ones also then encased in a hard resin case. We are realistic that things do get bashed around by the couriers so we make sure that everything arrives with you in good order.

Delivery to work

If you are an existing customer, we are happy to deliver the goods anywhere so if it suits you better to receive the goods at work, we will happily arrange it. Please do make sure however that we have clear instructions on where to deliver the goods and whom will sign for them.  As the hirer, you are responsible for those goods so it is imperative that they are accounted for upon arrival.

Normally all new customers will be required to have their goods delivered to the registered address of their credit card (usually their home address). In certain circumstances, where proof of employment can be produced, we are happy to send the equipment to a place of work.  Please note that the same conditions as apply as for existing customers.

Delivery to hotels

We can only deliver to hotels once we have a specific contact at that hotel and have confirmed their existance and acceptance of the responsibility.  We reserve the right to refuse delivery of goods if we are not completely satisfied.  Unfortunately our insurance options will not allow us to deliver to hotels and so you would need to arrange your own insurance cover.

Delivery outside the UK

Sadly we only deliver to the UK (inc Northern Ireland and the Isle of Man).

Checking equipment upon arrival

We will check everything thoroughly upon dispatch. However, should the worst happen and something get broken in transit, we do need to know about it as soon as possible to ensure we get the problem sorted for you. So please do check everything is not only present and correct but also working once the equipment arrives with you.