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Hiring - How does it work?

We have tried to make everything as simple as possible but there are always questions. This section is designed to answer them all (hopefully!). If you still have any further queries, please do not hesitate to ask us.

How the charge is calculated

Any length of hire period is available from 1 day to 1 month (longer periods are available on request). You can choose any piece of equipment you require (or indeed a combination of multiple pieces), the only stipulation being that our minimum hire charge (including VAT) is £30. Charges are as shown on the site – for periods in between those quoted, we will calculate a pro-rata fee. For customers using equipment on a Friday or Monday (and thus having it either delivered or collected the other side of the weekend), a weekend hire charge will apply for that 3 day hire.

We always aim to deliver by 12pm the day before you want to use your equipment. That way, we have plenty of time to resolve any problems such as a mis-sort or failed delivery. On the rare occurrences of this happening, we will arrange for the equipment to be with you by 9am on the morning of the hire. Please note that if you are using the equipment before 9am on the morning of the hire, it is advisable to hire a day earlier to prevent any issues.  Please do feel free to discuss this with us if you have any queries.

Collection takes place the day after your hire period has ended.

Please note that the two dates we will always use are your delivery date and collection date. These will usually be a day either side of your hire requirements for the above reasons but you are NOT charged for these days.

Extension of hire

If you need to extend your hire period, please call us as soon as possible. Assuming that the equipment has not been booked, we will happily extend your booking. The additional charge made will be the balance of the outstanding hire period. So, if you originally hired for a week and wish to extend by another week, you will be charged the difference between our 1 week and 2 week rates NOT another 1 week rate. Much as if you had booked it for two weeks initially – much cheaper that way!

Early return of equipment

You are more than welcome to return the equipment early. Just contact us and we can arrange collection. Understandably, as the equipment was booked out, we cannot offer an automatic refund of the remaining hire period. However, if part or all of the equipment subsequently gets booked out, we will happily refund whatever part of your remaining hire is covered by this booking.

Cancellation of orders

If you are a consumer (i.e not a registered business – either Limited or Partnership), you have up to 7 working days in which to submit written notice of cancellation (this is enforced under the Distance Selling Regulations). Any fee taken will be refunded. Please note that if you have accepted delivery of the equipment, by doing so you have agreed to payment of the charges for that equipment.

If you want to cancel the order after 7 working days of placing it (or you are not a consumer), we will merely charge our reservation admin fee (currently £20). Less than two complete working days before dispatch, a cancellation fee will be charged, equal to half of the hire charge. Any cancellations less than one complete working day before dispatch of the equipment will incur a cancellation fee equal to the full hire charge.

Bank Holidays

The May and August Bank Holiday weekends are treated as normal weekends, giving you an extra day for free. The Easter weekend is also charged at the normal weekend rate – with all deliveries on Thursday and collection on Tuesday, you will receive two free days.

Each Christmas we announce an offer, dependant on how the dates fall – please keep an eye on announcements!

Taking equipment outside of the UK

You are more than welcome to take the equipment wherever you so wish. Just please ensure that you have adequate cover for doing so.

What you get with the equipment

Normally all equipment will be delivered with two fully charged batteries (usually high power versions), all connection cables, charger or AC adaptor, manuals and software.  Nearly all lenses will be supplied with UV filters.  You can find out what we provide for each individual model by clicking on the 'Included' tab on the product description page.

Often I do shoots that only require one lens for one day, and I know the minimum spend is there for a reason but it has put me off hiring a lot of times. It is because it is added to the courier fee, and so my minimum is around ?60. I can guess that some of the lenses you have are sought after and don't sit on your shelves for long, but are there some that would be worth sending out for ?15 + courier? Sometimes all I need is a faster lens, or a wider lens, and I'm not as concerned about sharpness or quality. Maybe if I signed up for some yearly subscription I could get the costs reduced? Just a thought. Other than that, perfect. You have some great people working over there. Always a pleasure to ring up.
- Luke Sheldon, Cambridgeshire

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