What to do in the event of damage

Please phone us as soon as possible!

If the equipment arrives in a damaged state from the courier, we will arrange for immediate collection of the goods (please note, if we are not informed at the time of delivery, we will have to assume that the goods arrived in perfect working order). Dependant on stock, we will always attempt to redeliver replacement equipment of the same or similar specification.

If the equipment gets damaged during the course of your hire, dependant on the extent of the damage, we will either arrange for the immediate return of the equipment or mutually agree that you use it until the end of the hire period as arranged.

On return of the equipment, it will be inspected by our dispatch department and a preliminary quotation for repair will be found out. If a deposit was taken and authorised on credit card, this amount will be charged immediately (along with any addition postage and administration charges).  If you have already paid a deposit by debit card, if the repair amount exceeds that of the deposit, the outstanding balance will be charged to your debit card.  Dependant on the severity of the damage or supply of replacement parts and thus the length of repair, a penalty charge may well be incurred due to being unable to hire out the equipment to other customers.

If you have taken out insurance cover
Call us immediately. We will notify our Insurers and they will then contact you to discuss what has happened. Please be aware that it is a condition of our Insurers that in the event of any damage by an airline, our Insurers ask that you obtain a Property Irregularity Report from the airline at the airport at which you have arrived. Our Insurers will ask for you to complete a form to confirm what has happened but other than that there is very little you will have to do other than provide them with any assistance they may ask of you and to provide them with any documentation they may reasonably ask of you. subject to the insurers' confirmation that they are satisfied with your compliance of their Terms and Conditions and thus will be settling the claim, you will be liable only for the value of your excess.

What to do in the event of loss

Again, please phone us a soon as possible!

If you require replacement equipment, we will endeavour to supply you with equipment of the same or near specification, dependant on stock. All courier charges would need to be met by yourselves.

If your deposit was authorised on credit card, the full value of the replacement equipment will be charged to your card. In the event of the deposit having been taken on debit card, the balance of monies between that of the deposit and the replacement value will be charged to your card.

If you have taken out insurance cover
Call us immediately. We will notify our Insurers and they will then contact you to discuss what has happened. Please be aware that it is a condition of our Insurers that any loss or theft is reported to the police immediately and a crime report number obtained; in the event of loss by an airline, our Insurers ask that you obtain a Property Irregularity Report from the airline at the airport at which you have arrived. Our Insurers will ask for you to complete a form to confirm what has happened but other than that there is very little you will have to do other than provide them with any assistance they may ask of you and to provide them with any documentation they may reasonably ask of you.

Wear and Tear

We naturally will expect the equipment to pick up the odd minor scratch or mark in the course of use. However, any marks to lens glass and obvious neglect of use will be treated as damage.