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Found the member of staff that dealt with us, (Kat), very attentive and efficient. Because we were a first time customer, there was an issue with our delivery/billing address being different, but Kat helped find a solution. The first person I spoke to there was quite abrupt and unhelpful in finding a solution, had Kat not stepped in and talked it through, we could not have actually placed our first order, and we probably would have gone elsewhere and therefore would never have been a returning customer!
- Iona Thomas, London
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