How it works
How the hire charge is calculated
Any length of hire period is available from 1 day to 1 month (longer periods are available on request). You can choose any piece of equipment you require (or indeed a combination of multiple pieces), the only stipulation being that our minimum hire charge (including VAT) is £30. Charges are as shown on the site – for periods in between those quoted, we will calculate a pro-rata fee. For customers using equipment on a Friday or Monday (and thus having it either delivered or collected the other side of the weekend), a weekend hire charge will apply for that 3 day hire.
Extension of hire
If you need to extend your hire period, please call us as soon as possible. Assuming that the equipment has not been booked, we will happily extend your booking. The additional charge made will be the balance of the outstanding hire period. So, if you originally hired for a week and wish to extend by another week, you will be charged the difference between our 1 week and 2 week rates NOT another 1 week rate. Much as if you had booked it for two weeks initially – much cheaper that way!
Early return of equipment
You are more than welcome to return the equipment early. Just contact us and we can arrange collection. Understandably, as the equipment was booked out, we cannot offer an automatic refund of the remaining hire period. However, if part or all of the equipment subsequently gets booked out, we will happily refund whatever part of your remaining hire is covered by this booking.
Cancellation of orders
If you are a consumer (i.e not a registered business – either Limited or Partnership), you have up to 7 working days in which to submit written notice of cancellation (this is enforced under the Distance Selling Regulations). Any fee taken will be refunded. Please note that if you have accepted delivery of the equipment, by doing so you have agreed to payment of the charges for that equipment.
The May and August Bank Holiday weekends are treated as normal weekends, giving you an extra day for free. The Easter weekend is also charged at the normal weekend rate – with all deliveries on Thursday and collection on Tuesday, you will receive two free days.
Taking equipment outside of the UK
You are more than welcome to take the equipment wherever you so wish. Just please ensure that you have adequate cover for doing so. If you are taking our insurance option, please ensure that you have read Aaduki's Terms and Conditions regarding travelling abroad.
What you get with the equipment
Normally all camera equipment will be delivered with two fully charged batteries (usually high power versions), all connection cables, charger or AC adaptor, manuals and software. Nearly all lenses will be supplied with UV filters. You can find out what we provide for each individual model by clicking on the 'Included' tab on the product description page.