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The Details

Order Procedure

1. On at least the first hire the delivery address must be the same address as the address the payment card is registered to.

2. The cardholder must be 18 years or over.

3. The cardholder will have to provide us with certain paperwork before the goods are dispatched. The paperwork required is explained on the order confirmation email you will receive once the order has been placed. The paperwork would have to be supplied at the very latest by 1pm on the day of dispatch, to enable it to be processed and verified by the accounts team.

4. You can then choose the Damage Waiver, there will be a deposit amount which will need to be paid 7 days before the dispatch date, this will be fully refunded upon safe return of the goods.

OR

You can choose the Security Deposit, this will need to be paid 7 days before the dispatch date and will be fully refunded upon safe return of the goods.

For more information on these two options, please click, HERE.

6. Two phone numbers will need to be provided, one mobile and one landline. These will need to be verified before dispatch.

7. Once paid, an order confirmation will be emailed to you.

8. You will be contacted by telephone by one of our Customer Service Advisers to go through the order details before the equipment is dispatched.

9. On the day before delivery you will receive an email confirming the equipment has been dispatched.

10. Delivery is by 12pm (for most locations) on the working day before hire, unless there is a problem or otherwise advised.

11. If anything were to go wrong with the equipment in transit, or with transit itself, the back-up plan would be to have the goods with you by 10am on the next working day (usually your first hire day), area and weather permitting.

Return Procedure

1. You will receive a return reminder email the day before your goods are due to be picked up. Collections are an ALL-DAY SERVICE; this can be from a different address to the delivery address OR you could pre-book to drop into one of the APC courier depots or Click and Collect points. If you need to make any changes to your booked return details, you would need to do this by 5pm the working day before return.

2. Once the goods have arrived back to us you will receive a return confirmation email, attached to this is a survey. If for some reason there is a hold up in the goods arriving back to us, unfortunately you will keep on getting the automated email.

3. Once the goods have been unpacked and checked, you will receive a final email stating your deposit has been refunded. The refund can take 3-8 working days to show back in your account.

4. If there are missing/broken items on the return of the goods, your deposit will be held until the goods have been returned or we have charged you accordingly.

You have within 1 working day of being notified, to send the goods back by Royal Mail Special Delivery or by an approved carrier. After this the costs of replacing the item will be deducted from your deposit automatically, along with a £15 administration fee for each missing or damaged part.

How the hire charge is calculated

Any length of hire period is available from 1 day to 28 days (longer periods are available on request). You can choose any piece of equipment you require (or indeed a combination of multiple pieces), the only stipulation being that our minimum hire charge (excluding VAT) is £60. Charges are as shown on the site – for periods in between those quoted, we will calculate a pro-rata fee.

We always aim to deliver by 12pm the working day before you want to use your equipment, that way we have plenty of time to resolve any problems such as a mis-sort or a failed delivery. On the rare occasion this happens, we will arrange for the equipment to be with you by 10am the following working day. Please note that if you are using the equipment before 10am on the hire day, it is advisable to hire a day earlier as we would not be able to rectify the situation.  Please do feel free to discuss this with us if you have any queries.

Collection takes place the working day after your hire period has ended.

 

Extension of hire

If you need to extend your hire period, please call us as soon as possible. Assuming that the equipment has not been booked for another customer, we will happily extend your booking. The additional charge made will be the balance of the outstanding hire period. So, if you originally hired for a week and wish to extend by another week, you will be charged the difference between our 1 week and 2 week rates NOT another 1 week rate. Much as if you had booked it for two weeks initially – much cheaper that way!

Early return of equipment

You are more than welcome to return the equipment early. Just contact us and we can arrange collection. Understandably, as the equipment was booked out, we cannot offer a refund of the remaining hire period.

Cancellation of orders

In respect of any order cancelled by the Hirer a £25 admin charge will apply up until 2 full working days of the date of dispatch of the order, after this the Hirer shall be liable to pay to the Company a cancellation charge equal to half the agreed hire charge. If the Hirer cancels the order within 1 full working day of the dispatch date, the Hirer shall be liable to pay to the Company a cancellation charge equal to the full hire charge.  Where the Customer is such that the hire would be subject to the provisions of the Consumer Protection (Distance Selling) Regulations 2000, the Customer shall have the right to cancel the order by written notice up to 14 working days after confirmation of that order. By accepting delivery of the equipment ordered, defects or deficiencies notwithstanding, the customer agrees to pay the hire and courier charges for said equipment. 

Bank Holidays

The May and August Bank Holiday weekends are treated as normal weekends, giving you an extra day for free. 

Each Christmas we announce an offer, dependent on how the dates fall – please keep an eye on announcements (you will need to have registered for our newsletter).

Taking equipment outside of the UK

You are more than welcome to take the equipment out of the UK. We will require proof of return. Please ensure that you have adequate cover for doing so.  

What you get with the equipment

You can find out what we provide for each individual model by clicking on the 'Included' tab on the product description page on our website.