Delivery & Collection
How we deliver
The equipment will be dispatched from us at around 5pm the day before delivery so to ensure that this deadline is made, all orders must be packed by this time. A dispatch email will be sent to you once the equipment has left us.
All deliveries will be attempted before midday on the day of delivery. As we use APC, a national courier, there is always the very slight chance of a mis-sort where part or all of the consignment is sent to the incorrect depot. In these instances, we will organise either for that equipment to be re-delivered or we will send out additional equipment – in both cases, this will arrive either later that day or before 10am on the morning of the hire (area permitting).
You will be required to be present to receive and sign for the equipment. For your first hire, the equipment will normally need to be sent to the registered address of the debit/credit card holder. Thereafter you are more than welcome to have it delivered elsewhere (as long as it is a secure location and we have agreed upon it) or collect the equipment from a local APC depot or Click and Collect point.
Please do contact us if your equipment has not arrived on time – the longer we have to resolve the situation, the better we can serve you!
How we collect
Unlike some hire companies, collection is included in your charge and is something we organise ourselves. Details of your collection will be included in your dispatch documents. Please do note that this is an all-day collection, so we cannot specify pickup times.
If you are not able to stay in, you have two options – let us know an alternative address to have it picked up from or you are also more than welcome to take it to your nearest APC depot or Click and Collect point. Please note, if you do decide to do this, please can you let us know before 5pm the working day before, as we will need to provide you with a consignment number to present to APC upon arrival and book it with the depot before hand.
Same day delivery
In some areas we are able to arrange same-day nationwide delivery, please contact us for details of costs and availability.
Additional delivery costs
We can offer both Saturday delivery and early morning delivery – both these options incur extra cost. Please also note that additional charges are made for delivering to the Scottish Highlands, Isle of Wight and Scottish Offshore.
How quickly can I get the equipment?
We will always try our best to get equipment to you as soon as possible. If you are an existing customer, then as long as you contact us before 4.30pm and we have the equipment in stock, there is nothing to stop it being dispatched immediately to be with you the next day.
If you are a new customer, please do allow more time as we will require all your documentation to be verified before the equipment can leave us.
How everything is packed
Almost without exception, all of our equipment will be delivered in a flight case (Pelicase or Storm Case). Tripods are always sent out in padded bags with the professional ones also then encased in a hard resin case, please do check everything as soon as it arrives. You must let us know by 4pm at the very latest on the day of delivery if there is a problem. If you do not inform us before 4pm, you will be held liable for any defects or deficiencies.
Delivery to work
If you are an existing customer, we are happy to deliver the goods to an alternative address, so if it suits you better to receive the goods at work, we will happily arrange it. Please do make sure however that we have clear instructions on where to deliver the goods and whom will sign for them. As the hirer, you are responsible for those goods, so it is imperative that they are accounted for upon arrival.
Normally all new customers will be required to have their goods delivered to the registered address of their debit/credit card.
Delivery to hotels
We can only deliver to hotels using a dedicated courier (this will incur additional costs) service once we have a specific contact at that hotel and have confirmed their existence and acceptance of the responsibility. We reserve the right to refuse delivery of goods if we are not completely satisfied.
Delivery outside the UK
Unfortunately, international delivery is not currently possible.