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New customers will be subject to a thorough identification verification process in order to reduce the risk of loss by the Company. All information submitted as part of the verification and application process will be treated in the strictest confidence. It is necessary for the Company to be satisfied as to the good intentions of new customers where potentially expensive camera equipment is being hired. It is not the intention of the Company to intrude into a Customer’s privacy except in so far as it helps to protect the Company’s interests.

Please send all paperwork via email to

For all hires, the Company requires two valid UK telephone numbers from the Hirer.


For a limited company hire, an order confirmation letter is required on company letter headed paper, signed and dated by the cardholder. 

The letter will need to include:

 • The company registration number

 • Confirm the full details of the hire


Please use the following example:


I, (NAME), authorise you on behalf of (COMPANY NAME) to debit the card details that I have provided for this and all future hires placed through our online account. I give you permission to hold the appropriate debited deposit until safe return of the goods.

I confirm this statement to be valid up to and until specified otherwise.

Yours sincerely


Print Name…………………………………


('Full Name' - to be signed by the authorised card holder)


If the payment card is registered to a residential address, we will require a colour copy of one of the below:

 • Valid EU passport (if the Hirer is from outside of the EU, a valid residency permit is required in addition to passport). 
 • UK photo driving licence



The Company requires two valid UK telephone numbers and two forms of ID.

 One ID from ‘Section A’ and one from ‘Section B’

Section A– (has to be a colour copy)

 • Valid EU passport (if the Hirer is from outside of the EU, a valid residency permit is required in addition to passport).
 • UK photo driving licence

Section B– 

 • Utility bill (dated within 6 months)
 • Council tax letter (annual)
 • Bank / credit card statement (most recent full-page - can be an on-line PDF)

Please note that we use a risk assessment service to qualify your documents.


Terms and Conditions - required for both Personal and Limited Company Hires

If you have NOT created your account online, we will also need you to return our Terms of Use signed by the authorised credit/debit card holder.

Please be aware that on a first time hire you may be asked to provide details of a referee

Where we are not satisfied with the validity of either the intended hirer or the purpose for which the equipment is being hired, we reserve the right to refuse to hire. Your statutory rights are not affected, and all documentation provided will be destroyed.