If you are an individual paying on your debit/credit card.
We will need two forms of identification. The first needs to be a personal form of identification in colour e.g. a copy of either your EU passport or UK driving licence. If you are providing your passport, we must have a clear copy of the page showing your photo and signature.
The second piece of identification needs to be something that has been sent to the registered address of the debit/credit card used for payment - a full page of a council tax bill, bank statement, credit card statement or utility bill would suffice. Please note that we are unable to accept a mobile phone bill as a valid proof of address.
If you are a Limited Company or Partnership paying by company debit/credit card.
We will need a letter of confirmation on company headed paper as proof of identification. Please feel free to use the following template -
This letter is to confirm the order I have placed for 'equipment' for ‘delivery/collection in person’ on 'date' and ‘collection/return in person’ on 'date'. The delivery address for this is 'address' and the collection address for this is 'address'.
The total hire charge for this is '£' the deposit for this is '£'. I authorise you to debit this amount from the card details that I have provided you with.
Signature and Date
('Full Name' - to be signed by the authorised card holder)
Terms and Conditions - required for both personal and business hires
If you have not booked on-line, you will also need you to return our Terms and Conditions signed by the authorised credit/debit card holder.
Please note that we do not need the original documents, however please ensure that copies are good enough to read and photos are recognisable. Please also note that in certain circumstances, we will use a risk assessment service to qualify your documents.
We do require two telephone numbers - a landline and a mobile number. Why? Very simply if your mobile number goes down, we still need to get hold of you (it is also a stipulation of our insurance company)!
Please be aware that on a first time hire you may be asked to provide details of a referee
Where we are not satisfied with the validity of either the intended hirer or the purpose for which the equipment is being hired, we reserve the right to refuse to hire. Your statutory rights are not affected and all documentation provided will be destroyed.