Loss & Damage

What to do in the event of damage

Please phone us IMMEDIATELY!

If the equipment arrives in a damaged state from the courier and we have established that nothing can be done to rectify the situation with that existing equipment, we will normally arrange for collection of the goods (please note, if we are not informed by 4pm on the day of delivery, we will have to assume that the goods arrived in perfect working order). Dependant on stock, we will always attempt to redeliver replacement equipment of the same or similar specification.

If the equipment gets damaged during the course of your hire, dependant on the extent of the damage, we will either arrange for the immediate return of the equipment or mutually agree that you use it until the end of the hire period as arranged.

On return of the equipment, our dispatch department will inspect it and a preliminary quotation for repair will be found out. If a deposit was taken and authorised on a debit/credit card, this amount will be held. If you were on our loyalty scheme, you would have either paid a reduced deposit or no deposit. We would have to take the amount from the card provided.  If the repair amount exceeds that of the deposit, the outstanding balance will be charged to your debit/credit card.  Dependent on the severity of the damage or supply of replacement parts and thus the length of repair, a penalty charge may well be incurred due to a loss of hire of the equipment to other customers.   

If you have taken out insurance cover
Contact us IMMEDIATELY.  We may well require you to contact Aaduki as they will want to discuss what has happened.

Please note that in the event of any loss or theft, the incident must be reported to the police immediately and a crime reference number obtained. In the event of damage or loss by an airline you will need to obtain a Property Irregularity Report from the airline at the airport where the damage is first discovered (i.e. the airport in which you arrive discovering the damage or loss).

A claim form will be sent for you to complete and return. Hireacamera or Aaduki may need to send someone out to see you if deemed necessary.

Please be aware that you are required to provide all reasonable assistance requested of you and also to provide any documentation reasonably requested.   Failure to do so could make the policy null and void.

If you need any additional information on this please speak with Aaduki Multimedia Insurance on 01837 658880.

 

What to do in the event of loss

Again, please phone IMMEDIATELY!

If you require replacement equipment, we will endeavour to supply you with equipment of the same or near specification, dependant on stock. All courier charges would need to be met by yourselves. 

In the event of the deposit having been taken on debit/credit card, the balance of monies between that of the deposit and the replacement value will be charged to your card.  Where no deposit has been taken (due to our loyalty scheme), please note that you are still liable for the full value of the equipment.

If you have taken out insurance cover
Call us IMMEDIATELY!  We may well require you to contact Aaduki as they will want to discuss what has happened.

Please note that in the event of any loss or theft, the incident must be reported to the police immediately and a crime reference number obtained. In the event of damage or loss by an airline you will need to obtain a Property Irregularity Report from the airline at the airport where the damage is first discovered (i.e. the airport in which you arrive discovering the damage or loss).

Aaduki will need to send you a claim form to complete and return to confirm what has happened. Hireacamera or Aaduki may also need to send someone out to see you if deemed necessary.

Please be aware that you are required to provide any and all reasonable assistance requested of you and also to provide any documentation reasonably requested.  Failure to do so could make the policy mull and void.

If you need any additional information on this please speak with Aaduki Multimedia Insurance on 01837 658880.

 

Wear and Tear

We understand that the equipment may overtime pick up the odd minor scratch or mark, however, any marks to lens glass and obvious neglect of use will be treated as damage and charged.