Payment & Deposit
Methods of Payment
Normal payment is by credit or debit card. We accept the following cards -
In certain circumstances, we can accept a BACs payment in advance - please contact us for further details.
A deposit is required on all equipment except if you are a Silver or Gold loyalty member. The amount of that deposit will vary according to the value of the equipment. The minimum deposit charge is £175.00.
We do not charge the full value of the equipment - details of how much the deposit can be found on the price list and will appear on our quotation system.
Normally the deposit will be taken approximately 7 days before the dispatch date of the equipment OR on the day of booking if the hire is under 7 days away. The deposit will then be refunded upon safe return of the goods. Please note that whilst we ensure that this is refunded promptly (it is typically done on the evening of the day of return or the morning after), dependant on your bank it can take up to 3-5 working days to appear on your statement.
In certain circumstances with corporate clients where guarantees are provided, we are able to waive this deposit - please contact us for further details.
Members of our loyalty scheme will be asked for either a reduced deposit amount ( Silver and Gold members will not be asked for a deposit upfront but would be liable for this amount in the event of a claim).
When the debit/credit card is charged
Unless previously advised, the hire fee will be taken to confirm the booking.
The deposit will be taken seven days before dispatch of the equipment, unless otherwise advised.
The deposit will be refunded upon safe return of goods.
We charge VAT on both hire and courier charges. Throughout the website and on any quotations, you will have both Inc and Ex VAT prices listed. A full VAT invoice will be provided upon completion of the booking.