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Damage Waiver vs Security Deposit

When placing an order, you will be required to opt for and pay either the Damage Waiver Deposit and premium or the Security Deposit. The deposits will be held for the duration of your hire and refunded on safe return of the equipment to Hireacamera.com.

Quick Overview

Deposit Type

What am I covered for?

Why would I opt for this deposit option?

Do I need my own insurance?

Any additional upfront charges?

How is the deposit calculated?

Damage

Loss

Theft

Damage Waiver

Yes, accidental damage only.

No

No

You are covered for any accidental damage above the deposit amount you put down.

Optional. You may want to cover theft and/or loss.

Yes. There is a non-refundable premium for this service.

This varies dependent on equipment.

The premium varies on equipment value and length of hire.

Security Deposit

No

No

No

Great if you have your own insurance cover as you will get the full deposit back on safe return of the equipment.

Optional up to £1,250 deposit.

 

£1,250+ deposit, you will need to provide proof to Hireacamera.

No

25% total equipment value.

 

(You can use this to calculate the amount you will need to insure.)

 

Damage Waiver

The damage waiver will cover any accidental damage to the equipment above the deposit amount that you have already put down.

There is a non-refundable premium for this service, and you will NOT be covered for any loss, theft or negligence and would be liable for the full cost of the equipment.

The deposit is calculated on a percentage of the full equipment value. The premium is calculated on the length of hire and varies dependent on equipment.

The damage waiver is only available on equipment with a value less than £10,000.00.

Payment for missing equipment and parts/accessories will be held from your deposit. If the cost of missing parts exceeds your deposit, the outstanding balance will need to be paid in full immediately.

 

Security Deposit

The security deposit is a holding deposit, which means that if anything were to happen to the equipment whilst in your care (damage, loss or theft), you could be liable for the full cost of the equipment.

If you currently have or are wanting to take out your own insurance to cover hired in goods, you may want to opt for this as you will receive the full amount back on safe return of the equipment to Hireacamera.com.

If the deposit is over £1,250.00, you will need to submit proof of insurance. This must state that you are covered for hired-in goods and must cover the total replacement value of the hired equipment. The policy must be verified by Hireacamera.com before we can dispatch your order. You may be required to grant access to your insurance provider to discuss your policy with Hireacamera.com. Please note that insurance cover will not be accepted after the equipment has been dispatched from our premises. If we are unable to verify your insurance, we will not dispatch the equipment.

The deposit is calculated on 25% of the of the full equipment value.


Payment for missing/damaged equipment and parts/accessories will be held from your deposit. If the cost of missing/damage parts exceed your deposit, the outstanding balance will need to be paid in full immediately.

 

Insurance

If you would like to take out insurance to cover the equipment, please see our preferred supplier, Performance Film & Media Insurance.

 

 Performance Film & Media

 

FAQs 

When is the deposit due?

If your hire is due to be dispatched within the next 7 days, you will be required to pay the deposit immediately. You will be prompted to do this once you have paid for your hire. If it is more than 7 days, you will receive an automated email prompting you that the deposit is due and by following the link you can settle the balance due. 

 

When will I receive the deposit back?

Once the equipment has been returned to Hireacamera.com and securely checked in, your deposit will be refunded. You will receive and automated email confirming this. Please note that whilst we ensure that the deposit is refunded promptly, dependant on your bank it can take up to 3-5 working days to appear in your account.

 

What happens if I lose the equipment or it is stolen?

Call Hireacamera immediately on 01435 873028. If you do not have insurance cover in place you will need to cover the full cost of the lost equipment immediately.

In the event of any loss or theft, the incident must be reported to the police immediately and a crime reference number obtained. 

If the equipment is lost during a flight, you should report upon arrival at the airport. Most airlines have a dedicated baggage desk within the baggage claims area. You may receive a Property Irregularity Report (also known as PIR.) You will also need to put in a written claim to the airline within seven days and send Hireacamera.com proof of this. Having a PIR is no guarantee that the airline will accept your claim.

 

If you have any questions regarding our deposit options, please contact us on 01435 873028.