A. Almost without exception, all of our equipment will be delivered in a Hard flight case (Tripods are shipped either in padded bags or in hard cases). Please make sure you check everything as soon as it arrives and let us know by 4pm at the very latest on the day of delivery if there is a problem. If you do not inform us before 4pm, you will be held liable for any defects or deficiencies or missing items.
A. All deliveries are shipped on a before 12 (midday) service to arrive on the day of delivery unless you are advised otherwise (remote locations).
Although the couriers we work with are highly accurate, like everyone they can make mistakes and circumstances can conspire against them from time to time. We strongly recommend you allow yourself a day before your shoot to receive the goods and save yourself any unnecessary stress! If you’re not familiar with the equipment you are using, we would recommend you book two days in advance.
If you have any questions or concerns regarding deliveries, please call us on 01435 873028 and we will be happy to help.
A. In some circumstances we may be able to organise dedicated or out of hour deliveries, pricing for this service will be confirmed once we have all the details, please contact us to discuss specific requirements.
A. For your first hire, all customers will be required to have their goods delivered to the registered address of their debit/credit card. Thereafter we can deliver to alternative addresses (as long as it is a secure location and we have agreed upon it).
The person signing for the equipment should be the person who has paid for the equipment hire as they are liable for the equipment from the moment of delivery.
Delivery to work
If you are an existing customer, we are happy to deliver the goods to an approved alternative address, so if it suits you better to receive the goods at work, we will happily arrange it. Please ensure we have clear delivery instructions and the name and contact details of the person that will be signing for the goods. As the hirer, you are responsible for those goods, so it is imperative they are accounted for upon arrival.
Delivery to Hotels & Venues
In some cases, delivery can be made to a hotel or similar venue provided you book a dedicated courier service, this will incur additional costs. Please ensure we have clear delivery instructions and the name and contact details of the person that will be signing for the goods. We reserve the right to refuse delivery of goods or request additional securities and assurances if we are not completely satisfied. Please contact us to discuss specific requirements.
A. We work with several couriers but mainly use Parcelforce and APC. We recognise services vary by courier on a regional basis and continually review our proposition, unfortunately at this time it isn’t viable for us to offer a choice of courier based on geographical variances.
In some circumstances we may be able to offer a dedicated courier service, please contact us to discuss any specific requirements.
A. Where the carrier has tried to deliver the equipment, but nobody was present to receive it, the courier will leave a card (where possible). It is your responsibility to contact the courier and re-arrange delivery for the following day or arrange to collect the equipment from the couriers in person. The hire period will remain as shown in your order confirmation email. If you have missed the delivery but did not receive a card, please call us on 01435 873028 and we will provide you with your tracking number.
A. Additional costs may be incurred for early morning delivery, delivery to the Scottish Highlands, Isle of Wight and Scottish Offshore. If these apply to your order, we will let you know.
A. Unfortunately we’ve had to postpone service to NI & ROI as we're unable to ship equipment across the post-Brexit Irish Sea customs border without it having to clear customs on both legs of the journey, incurring import and export charges and unpredictable delays. We will look to resume the service as soon as there is sufficient change in these circumstances and apologise for any disappointment this may cause.
A. Unfortunately we’ve had to postpone service to the Channel Islands as we're unable to ship equipment without it having to clear customs on both legs of the journey, incurring import and export charges and unpredictable delays. We will look to resume the service as soon as there is sufficient change in these circumstances and apologise for any disappointment this may cause.
A. At this time we can only deliver within Great Britain. We continually review the services we provide and are looking for viable solutions to expand the offering to as many people as possible in future.