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I see I am required to pay a security deposit, why is this?

A. We take the security deposit from your card against the total value of the equipment you are hiring. In the event the equipment is damaged, or components lost whilst in your care, the cost of repair/replacements will be debited from the deposit.

In the event of loss, theft or damages exceeding the value of your deposit, you would be liable for the full cost of the equipment.

When do I need to pay the deposit?

A. You will be asked to make payment at the time of placing your order if the equipment is due to be dispatched within 7 days. If you are booking more than 7 days before the equipment is due to leave us, you will be sent a payment reminder 7 days before dispatch and advised to log into your account and make the deposit payment.

When will I receive my deposit refund?

A. Once your order has been unpacked and checked and, assuming there are no missing or broken items on the return of the equipment, your deposit will be refunded immediately. Please note, whilst the deposit is refunded promptly, most banks need a little time to process refunds, but you should see the money back in your account or on your card within 1-5 working days.

If there are missing or broken items on the return of the equipment, we will contact you to discuss the matter in accordance with our Terms and Conditions.