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I’ve forgotten my password, how do I reset it?

A. Click here if you have forgotten your password.

I’ve been asked to provide further information, why is this?

A. We take a proactive approach to protect our customers from fraudulent activity, as part of this process we may ask you to provide further information including, but not limited to, previous and current address, photo ID, contact details, existing equipment and intended usage.

Hireacamera reserves the right to cancel the Booking if it is not satisfied with the information provided, or believes the service is being used with disingenuous intent.

Can I return my kit early?

A. You are welcome to return the equipment early. Just contact us and we can arrange the return. Please note, as the equipment was booked for specific dates, we unable to offer a refund of the remaining hire period.

I left something in the bag/camera, can I get it back?

A. Don’t worry, it happens a lot! If it’s a small item we can pop it in the post to you, if it’s a larger or more expensive item we can arrange a courier for you, just get in touch and we’ll let you know if we have it and organise how to get it back to you.

What are your opening hours?

A. We are open 8:30 am to 5:30pm Monday to Friday and are closed on weekends and bank holidays.