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Do I need an account to place an order?

A. Yes. To book your equipment you will need to create an account with us. You need an account whether you order online or contact us directly. If you would prefer to contact our bookings team, you can email or give us a call on 01435 873028.

How do I register for an account?

A. To create an account, click on the login icon (head and shoulders) at the top of your screen. Enter your email address in the ‘Not yet registered?’ section and click Sign Up.

What documentation do I need to register for an account?

A. We will need two UK telephone numbers and the following documentation for account registration.

A colour copy of one of the following dated in the last 3 months:

Proof of Billing:

Bank Statement
Utility bill (not mobile)
Government tax document

For sole traders, personal hires and limited companies with a payment card registered to a residential address, we will also require a colour copy of one of the following:

Photo ID:

Valid UK passport
EU passport & settle status code
Passport outside EU & a valid residency permit
Colour copy of valid UK photo driving licence (if a UK passport holder)

How long does it take to set-up an account?

A. It varies depending on the type of account you apply for and verification of the supporting documentation. For sole traders or corporate accounts, we will also require two trade references that we will need to contact and hear back from them to complete the application.

If you need something urgently, just get in touch and we will do our best to fast-track your application. To help speed up the process you can:

  • Check all names and addresses on the supporting documents including insurance match the applicant details and are valid and in date.
  • Two phone numbers will need to be provided, one mobile and one landline. These will need to be verified before dispatch.
How quickly can I get the equipment?

A. If you are an existing customer and you contact us before 4.00pm and we have the equipment in stock, we can dispatch it immediately on a next day service.

If you are a new customer and haven’t completed an order before, you will need to allow more time to set up your account including uploading documentation, which will need to be verified before the equipment can leave us.

How old do I have to be to hire?

A. You must be 18 years or older to have an account. A person under 18 can use an adult's account with the permission of the account holder. However, the account holder is responsible for everything done with that account.

Do I have to live in Great Britain to create an account?

A. You need to be resident and hold a valid UK bank account. If your payment card is registered outside of the UK, please contact us on 01435 873028 to discuss your options.

I’m travelling from abroad, can I hire from you?

A. It’s complicated but not impossible, a lot of this comes down to verifying the company or individual who wishes to hire and having the appropriate deposit and security in place to avoid unnecessary risk on all parties. Please contact us on +44 (0) 1435 873028 or to discuss any specific requirements.

Can I take the equipment abroad?

A. Yes, in fact we encourage you to book kit for your holiday! You have to let us know at the time of booking and we may ask for some additional information and proof of return documentation.

Can you supply information for Carnet’s?

A. Yes! Requests for information for shipping carnets including serial numbers, weights, values, countries of origin can be provided 48hrs before the agreed day of dispatch. Pricing varies dependant on the number of items and time involved, please contact us for pricing.

Please note, we cannot issue Carnets. For more information on Carnets click here

How do I place an order?

A. Placing an ordering is an easy 4 step process, see our How It Works guide for more details.

From your initial contact our experienced team is on hand to guide you through the process and give you advice, should you need it.

How do I calculate my hire period?

A. Simple, just count the number of days you need the equipment and that's your hire period. You don't pay for the time the equipment is in transit from us to you, or back to us.

For example, if you're going away for a long weekend from Friday to Monday, that’s your hire period (4 days). Depending on what you chose when you book, we’ll either deliver the equipment to you on Thursday and collect on the Tuesday or for convenience, you can collect and return the equipment to one of our click and collect locations.

Do you offer discount for longer hires?

A. The website automatically prices based on the duration of your hire, the longer you hire the cheaper the daily rate becomes for the whole period up to a period of 28days. For longer hires, please contact us to discuss your specific requirements on 01435 873028.

When I book equipment is it guaranteed to be available?

A. Unlike the majority of the industry, we run a 24/7 live availability system so there’s no more adding to baskets and waiting to find out if its available, when you book with us, the moment you complete your checkout the equipment is guaranteed for the dates you have chosen. In the rare circumstances an item is returned damaged and there isn’t another item available for your booking, we will contact you and agree a suitable alternative.

Can I reserve equipment?

A. Because we operate a live 24/7 availability and booking system, the only way to reserve equipment is to place an order.

The dates I want aren’t available, what can I do?

A. The website offers live availability 24/7, if the item(s) you are interested in are heavily booked, the calendar will give you the option to skip forward to the next available date. If a specific product isn’t available for the dates you are considering, please contact us on 01435 873028 and we can offer possible alternatives and solutions.

Do you organise Delivery and Collection?

A. Yes, unlike many companies, all our hires include delivery and collection, pricing is clearly shown when you login and review/checkout your basket.

Is the Delivery & Collection charge included?

A. All our hires include delivery and collection, pricing is separate to the equipment prices you see and is clearly shown when you login and review/checkout your basket.

Is there a minimum order charge?

A. We have a £60 (Ex VAT) minimum order charge for first time hires and a £30 (Ex VAT) minimum order charge for all subsequent hires.

How do I amend or cancel a booking?

A. If you need to amend or cancel an order, please call us as soon as possible on 01435 873028 and we will guide you through the process. To check if a cancellation fee applies, please refer to the Terms and Conditions.

Can I extend my hire period?

A. If you need to extend your hire period, please call us as soon as possible on 01435 873028. As long as the equipment hasn’t been booked for another job, we will happily extend your booking and take payment for the additional hire duration requested.

Can I hire for a period not listed on the web site?

A. Yes, if you want to hire for a period that isn't listed on the web site, please contact us on 01435 873028.

Can I get a quote?

A. The system offers live pricing, simply chose the dates and equipment you need, and the basket will update prices and delivery costs automatically. Need this as a formal proforma? No problem, just get in touch on 01435 873028 and we’ll get one organised for you.

I need help deciding what to book, please, can you help?

A. With so much choice it’s not always that easy, don’t worry our team are available to speak to every weekday from 8:30am to 5:30pm, Just give us a call on 01435 873028 and one of our team will be happy to help.

I need a creative technical solution, can you help?

A. With so many different possible solutions available we know working out compatibility with existing kit or finding a solution to a technical challenge can cause headaches. It’s said a problem shared is a problem halved which is why we offer technical consultations. Starting at £50+VAT for 30 minutes, if you would like to book, please contact us on 01435 873028 for further details.