January 2012

I only used one battery, but had the impression it was not fully charged on arrival. Since I was using the mains lead anyway for downloading tapes on to a computer this was not a problem. I didn't test any of the other batteries suppled. Observation, not a complaint!
Robert Hillyard, Herts

Great service/staff. So often overlooked yet so important. Polite, knowledgeable etc
Mark Hamilton, Cheshire

I think the next time round the process will be a lot easier. I had a lot of issues getting paperwork signed by our MD and details that were requested as it was his credit card paying for it and he had to therefore sign the paperwork (this was for work use). I needed quite a quick turnaround on getting the equipment in so this was a bit of a pain and quite long winded. Understand you need to be careful about it but am sure there must be an easier and smoother way of doing this.
Matt Bement, London

Delivery costs could be a little more palatable. Excellent service though, it does add a considerable amount to a one day hire!
Mike Rump, East Sussex

We did think that there was something wrong with our kit and mentioned this on collection. We were pleased to see that hireacamera looked into our query and were quick to respond. We will use hire a camera again.
Holly Law, Nottingham

I think the service is superb and both Jane and Amy were fantastic on the phone
Allan Bulwich, Manchester

Superb service! I have already recommended you to serveral people. Thank you!
Clive Foster, Digital Video Studio Ltd, Berkshire

All the staff of Hireacamera.com are excellent! The only thing that is a little difficult to deal with is the 3rd party courier service - the driver not being able to call on collection seems odd in this day and age, and made for a bit of a tricky collection at an unusual address, which led to you not having your equipment back for another 24 hours.
Richard Stow, Unread Productions Ltd, London

The only reason I have marked down 'Prompt arrival of equipment' was due to the Christmas period and Citylink delivering after 7pm rather than before 12noon.
Robert James, Gloucestershire

The collection process is good, but the courier could be more specific with times. With a small crew, it is a loss to the workforce if one has to stay behind for a whole shooting day to wait for a courier.
Madelaine Duggan, Kent

The quick quote section of the website wasn't working when I enquired about hiring from you but apart from that everything else was great. I have sent a separate email of thanks already.
Simon Ward, Wiltshire

Very knowledgeable and pleasant staff. A professional service for a professional world we live in! No quibble, perfect.
Patrick Mills, OPM Productions, Oxford

The sweets are a nice idea!
Jeffrey Eade, London

December 2011

It was a very smooth and easy hire. The people I spoke to in the office were just the right mix of friendly and professional. And we all appreciated the christmas chocolates!
Sara Strickland, Suited & Booted Studios C I C, Somerset

Couldn't better service - excellent.
Patricia Richardson, Durham

Dealt with a lady called Amy, who was exceptional, and was very accomodating when I changed my order (several times) One parcel wasn't delivered, but they were straight on the phone to the courier to get it re-delivered.
Holly Tribe, London

Superb service with very friendly staff. Thanks for the biscuits.
Simon Churchill, Dorset

Offers or student discount would be great :)
Virginia Delgado, London

Many thanks to Kat and Amy
Kevin Sullivan, Bournemouth

November 2011

Used you for many years will use you in the future excellent service thanks.
Gina Noonan, Cheshire

Generally we were and are still very impressed with the service and support from you guys. I think CityLink let you down in that we had to chase/locate and then collect 2 of 3 items from a depot 60 miles away with our first hire because CityLink hadn't done their job properly. It was better with our second hire in that all 3 items arrived promptly. The nice treat in the package always goes down well (nice touch). Only thing I would say on a technical note re the site, I recall when you click to request/check availability from the site the items you select dont seem to stay in your 'basket' or selection. I may have done this wrong but something to test ad review perhaps. Otherwise 'BRILLIANT'!! thanks :)
Nick Prescott, Code Creative Ltd, Wiltshire

Very professional service
John Roberts, Shropshire

A really great service - couldn't fault it.
Marc Elliott, Cornwall

More specific times for collection.
Alice Morgan, Northamptonshire

You were more expensive than some of the alternatives I considered but I definitely got what I paid for.
Howie Watkins, Oxfordshire

Excellent service, great team you have there - always friendly and very helpfull. Our preferred supplier for HDV camcorders.
Matthew Misik, London

Keep up the good work.
Jeffrey Eade, London

Many thanks, impressive service. I don't drink but my wife will have the champagne!
Andy Franks, Croydon

I find your service to be fast and reliable however I think that you could stock a few more lenses as noted above.
Niikwae Kotey, Manchester

Nope, it worked pretty well.
Jon Clarke, Kent

Staff I spoke to were very pleasant and helpful. I shall certainly use your company again should the need arise.
Rex Brenan, Bedfordshire

I've used Hireacamera on many occasions over the last year and have always been pleased with your help. If you haven't had something I need in stock then your staff have always been helpful in suggesting and booking the nearest equivalent.
Andrew Swann, Kent

This is the 3rd time I have used you and each time is a great experience. I will carry on using you for all my hiring needs!
Parikshit Naker, Leicestershire

RE Q.5 - there was a checklist but no instructions. As a first-time (and amateur) user of the type of lens I hired they would have been helpful to understand the settings on the lens.

Note from Hireacamera - Point taken, we are starting to include and also put all manuals on-line.
Mark White, London

We were pleased with the service all round, there was an issue with cables and the tripod on the second hire but all was resolved well and politely- will definitely hire from you again.
Vanessa Brooks, West Yorkshire

October 2011

I must say that the whole experience was faultless.
Anthony Tapsell, Suffolk

Would be difficult/impossible to find a area for improvement
Jim Yule, West Sussex

Very friendly and helpful staff!
Natalie Griffiths, Freixenet, Berkshire

No, excellent service
Alan Gothard, Lincolnshire

Brilliant service, thank you!
Kirsty Jennings, 104 Films, South Yorkshire

Great response, good service and I will use you for us long as i possibly can as well as recomending it. Thank you for making my job so much easier. Best Pedro & Fernanda Soares
Fernanda Soares, London

The ease of collection wasnt down to hireacamera it was the courier fault not picking up on the arranged day
Ruth Norman, Bedfordshire

There is nothing else to add, service and whole experience was excellent - we would definitely recommend.
Tara Ruth, Unique Images, Nottinghamshire

Very polite staff and email instruction and communication is very good. Would hire again. Have recomended to friends also. Thank you
Saifur Rahaman, Port Talbot

Truly an excellent service. Was very impressed from start to finish. Would use again and recommend without hesitation. Thank you.
Simon Warren, Dorset

I do spend a lot of time returning the equipment to the nearest citylink depot. It would be handy to have citylink pick up the equipment but at certain times. Lets say if I need the equipment until 4pm then I'd like to be able to tell citylink not to pick it up before 4pm. Also some email newsletters with vouchers would be handy. I'd happily rent more equipment with special offers.
Rene Ehrhardt, Rene Ehrhardt, London

Only hired a filter from you on this occasion but would happily hire from you again.
Alex Holden, Icon Films, Bristol

More tightly timed courier services would make it easier for me. I find it hard to tie up the time to be there for deliveries and collections.
Carey Smith, West Sussex

I lost a lens cap which I was charged 15 for. As you can buy these from Jessops for less than 10 I felt that was abit costly - but it was my fault for losing it so cannot really complain :)
David Cousins, London

Having a availability calendar
Paul Meachen, Herts

Hire a camera are excellent, but your at the mercy of your couriers
Peter Melly, County Antrim

I just thought it was a brilliant service from beginning to end
Paul Danbury, Hertfordshire

Just great service again. Thanks.
Philip Adams, County Antrim

Maybe a bigger bag for return, appart from that (and that is such a minor issue!) I think the service is excellent
Paul Bishop, Hampshire

Very positive. The only issue was an email I received saying kit was being picked up 1 day early! But sorted in the end.
Dylan Garton, Essex

Not really. I found the level of customer service and commitment to providing the right service brilliant. Especially the chocolate included in the camera case!
Max Bilbow, Rattle Media, Yorkshire

Just that everyone I dealt with were so helpful, nothing was a problem, and helping us re-arrange the delivery day made the experience much less stressful for us, we will recommend you to anyone who is wanting to hire camera equipment.
Nicola Jarvis, Cornwall

No, great service!
Matthew Horan, Nottinghamshire

None, everything went smoothly from start to finish, thank you.
John Wakeford, Oxfordshire

September 2011

Excellent service as usual.
Andy Gamble, AVP Media Ltd, West Yorkshire

I particularly like the telesales people at hireacamera, always friendly, always trying to do their best to help. It's why I tend to phone up rather than use the website.
Phil White, MWS Media, Berkshire

Friendly staff and very pleased with overall service.
Martin Cleobury, West Midlands

Communication is absolutely first class.
Ron Lee, IOV,

As always, perfect service and product.
Stuart Wilson, Kent

My only gripe is that the lens I wanted to hire was out of stock, at least a week in advance of booking. The alternative to the lens I wanted was the only option (A Sigma 70-200 f2.8 was offered as a Canon 70-200 f2.8 wasn't in stock for the date I required). Only problem is that the lens itself was MASSIVELY inferior to the Canon item and therefore was largely useless to me on the day of the shoot. I hardly used it and ended up being a bit of a waste of money really. I wont be borrowing that lens again. But overall, the service itself was excellent. Couldn't be happier with Hireacamera. Just a shame the lens that was offered as an alternative spoilt a few things. Not Hireacamera's fault I would suggest, but a mistake I won't make again.
John Woodward, Cambridgeshire

Though I am aware that I can drop the equipment in to a city link depot, I would like the option of perhaps paying more for a more specific time slot for a pickup. 7.30am to 5.30pm is a little inconvenient.
Wai Ha Lee, Nottinghamshire

I have hired twice in the last 4 weeks and both times I have received excellent service. I have recommended you to many others. Thank you and I look forward to using you again.
Suzy Barnett, Sir Ceredigion

Despite clear product description it would have been an even better excellent customer experience would you have notifed me that the teleconverter I was renting was not compatible with the zoom I was renting at the same time. I had read the description too fast.
Sylvain Deffay, London

Service was excellent, I don't know how you could make it better!
Chris Thomson, Morayshire

I cannot think on how you could improve an existing excellent customer service. Everybody I spoke to was polite and friendly. Please do not change anything
Martin Clarke, Gloucestershire

Fine service
Mike Farmer, London

Totally excellent service as always. Only ever recommend H-a-C.
Jonny Tilney, Vale of Glamorgan

I loved the fact that the lens came a day early, it gave me peace of mind that I was good to go.
Clare Woolford, Barefoot Photography, Wiltshire

Great service provided - product arriving early was excellent...had more time to get used to equipment.
Richard Hey, Halifax

Excellent service, superb lens - shame I had to send it back!
Nick Moore, Hampshire

All good,no complaints - I'll hire again and again!
George Eustice, Edinburgh

As a first time user, very impressed with the service. With regards the availability request service, I found it frustrating as the suggestions were not helpfull to me, I was however making a late booking, so there wasn't much stock left.
Gavin Thompson, Kent

Excellent service, will definitely use you again in the future. It was great that my equipment could be delivered a day earlier than planned at no extra cost - very helpful.
Mary Lim, West Midlands

Great service every step of the way. Interactions with the Polite and knowledgeable staff were welcomed rather than feeling like a hurdle to get over.
Lucas Pardue, West Glamorgan

A major thanks to Sian who's been perfectly helpful every time I've contacted Hire A Camera. Equipment arrived on time, despite my tight deadline and worked flawlessly.
Ashley Pinner, Kent

Really good service, excellent equipment in top notch condition.
Brendan Greenwood, Lancashire

The only improvement I could suggest is to mention on the website that firewall software, Javascript filters and similar software could affect the operations on the site. Other than that, it was a pleasure to hire from Hireacamera. The service was always friendly, helpful and informative. I felt they were a very involved company because of their detailed product knowledge and I would happily do business with them again.
Darren Taylor, Bedfordshire

Nothing I can think of, just keep doing a great job
Myron Bartlett, Herts

A blip in your usual service was being let down by CityLink from Exeter, who failed to collect the gear on the date booked.
Terry Reeve, Devon

City Link did not come and collect the lens on the day that was booked. I handed the lens over to Guy personally when he was in Plymouth.
Tom Gruitt, Cornwall

Very helpful and friendly and very easy to use - great service!
Bronwyn McAlister, Berkshire

August 2011

Extremely friendly staff, impressed with easy delivery and collection; although I did not really want to send camera back(.)
Matt Hall, Wiltshire

Excellent products and service. Will definitely use you again and recommend to others.
Claire Hosken, Cornwall

The service was impeccable, myself and my colleague were filming a wedding and needed to hire equipment; everything arrived on time and in excellent condition. Would highly recommend to others, both both friends and professionals.
Tom Butler, Hertfordshire

Excellent service which I will definitely use again. Well done.
Chris Anderson, Buckinghamshire

Excellent, friendly and personal service as usual. The only drawback for me is having to be in all day for pick-up (as my delivery address is at home.) Also, referring to recent hire, the need to pay a full weekend rate for hire on a Monday or Friday is very off-putting, as it's difficult to charge this on to my London based client. I appreciate there are practical reasons these are hard to overcome for you, but worth mentioning as feedback.
Simon Hagan, Cambridgeshire

Impeccable service from the staff I spoke with on the phone, which was the main reason I chose Hireacamera. One big downside though: the 'all day collection' is extremely inconvenient and would make me think twice about hiring in the future. Please switch to a courier which can offer a collection time! Also I found the website rather glitchy, which might put some people off.
Note from Hireacamera - we are most definitely on the case with sorting out the couriers as this is common issue and frustratingly out of our control.
Benjamin Kirk, Uxbridge

Terrific! really made my life easier. Camera was great, lens was a little old and squeaky but you explained it would be due to a busy week. Thanks a lot, very much look forward to using you again! oh and if you were to post my happy response, then please drop my business name in, I'm cheeky you see! 'Clement&Boggis Photography'
James Clement-Boggis, Clement & Boggis Photography, Northamptonshire

Excellent service, can't find another company who offer the same level of service and equipment.
Rebeccah Robinson, Lane Clark & Peacock, London

Excellent friendly service. Night and day compared with other hire companies. Top marks to Rodney, who was extremely helpful.
Matt Smith, Matte Box Media Ltd, Hampshire

One of the tripod heads wouldn't completely tighten but we managed okay. Otherwise an excellent service and will definitely use again.
Valerie Smith, London

When you replied to the availability request by e-mail the button to confirm that I wished to hire that camera wouldn't work, I had to phone to request to hire the camera (the staff were very helpful when I phoned). We would definitely use you again.
Note from Hireacamera - Sorry about that Les, slight technical issue that we have resolved!
Les Watts, Kent

friendly and reliable. great work
Mark Harrison, East Sussex

Excellent service, free days hire, extra contact by company to make sure the equipment was exactly what I wanted.
Ian Sykes, Yorkshire

The only issue I experienced was with the courier. They did not arrive on the planned day so someone was required to wait an extra day for collection. As it happens I was working on the images from the shoot but if I had other venues to attend this could have been an issue. I Believe this was the courier's fault rather than that of Hire-A-Camera. On a positive note, the hard case and the plastic cable tie locking provided great security and safety for the equipment and peace of mind for me the customer. Details of this could be included on your web site along with the terms and conditions that state what the customer is responsible for. It would indicate that Hire-A-Camera is doing their bit to ensure there is no tampering or damage likely during transit. Finally, the use of email and scanned documents speeded up the transaction. Your friendly and helpful staff also made the task a pleasure. Special regards to Sian, who has a great sense of my requirements and humour and put me at my ease straight away when she phoned me. The service was excellent, first class!
Harry Purves, Tyne & Wear

Hireacamera are fully professional in every aspect. I have used them both from a business perspective and then for personal use and each time they have delivered an exceptional service. Equipment is always in mint condition, neatly packaged, carefully checked, promptly delivered and, above all, in full working order as you would expect. Would recommend to anyone who wants a reliable, expedient service.
Jamie Bradley, The Danwood Group Ltd, Lincolnshire

Excellent service and kit.
Andrew Chainey, Tantrwm, Wales

Not really. Just excellent service at a very keen price
Anthony Brannon, West Midlands

An auto availability online check, this is available from other hire companies and would improve the speed of the whole experience, service is 2nd to none though!
Note from Hireacamera - We're working on this. Problem is even when system would say no availability, we can usually manage to shift around equipment to sort something out. However, we think the best solution is to have a definite yes or a contact us option - will be asking everyone what they think!
Nicola Black, Tyne and Wear

No comment other than a very slick service, many thanks.
Michael Cowap, Lincolnshire

Customer service is always fantastic with Hireacamera, staff are always friendly and would and will use again. On another note, I don't appear to have received my deposit back.
Note from Hireacamera - Yes sorry Rob, Amy missed it. Refund done and she has been suitably flogged!
Robert Newman, Warwickshire

Excellent human angle from a .com service
Tom Fox, London

Everything was fantastic and aim in the process of hiring again!
Helen M, Lancashire

Just to say that you went out of your way to help us the other week and we were really grateful and impressed - I cannot imagine other hire companies would offer such great service!
Carol Navis, Kent

Very impressed with the service, especially the staff on the phone, who were a pleasure to speak with. Also the only hire company in the country to stock the lens I wanted.
Greg Gillies, Kent

Couldn't really improve. I got the impression that I was dealing with a family business whose staff really cared about making the customer happy. And I loved the bomb-proof packaging!
William Burrows, Gloucestershire

Thank you, a speedy friendly and efficient service!
Simon Martindale, Cheshire

An excellent service compared with our previous supplier who were awful. I feel I can rely on the company and this is very important. However, the prices are above that which another local supplier can offer me and unless prices are reduced it is likely I will now use this alternative supplier.

Note from Hireacamera - Glad you liked us. We try to keep our prices as competitive as we can and regular customers can enjoy further discount through our customer loyalty scheme. However, our standards are pretty high in terms of both service and equipment and that does mean there is limit to how low we can go - sorry!
Ben Satchfield, Hertfordshire

I still find the online checking option only works on certain computers so I tend to call rather than do it online. It would also be nice if the online checking option allowed for you to check a few items at the same time.

Note from Hireacamera - we are currently rewriting the online checking option having discovered a bug that can cause it to crash when more than about 10 people try to enquire at the same time. You can certainly add as many items as you wish to your basket before checking availability - promise that works fine!
Fiona Kelly, Fiona Kelly Design & Photography, London

Excellent service and I have recommended you to loads of people. Two things could improve: 1. The 'works with' is not fully up to date. The lens that I hired works with my Nikon D3000 but that is not listed. You will miss business this way as other sites have more accurate information. 2. It would be great to have feature where one can search by camera model. So I type in my model and that lists all compatible lenses. Obviously that relies on 1. being up to date. Hope that helps, thanks for a great hire.

Note from Hireacamera - the 'works with' section is actually just for the equipment we stock. Every time a new piece of equipment is added, we ensure that it is linked to any equipment we stock that it would work with. We will be adding further tabs providing more general information which should hopefully solve your dilemma in the coming months!
Colin Strain, Surrey

A bit disappointed that we ended up with the wrong wireless sound solution but this is more than 50% down to us expecting you to remember earlier "in principle" contacts.
Keith Gould, Essex

For weddings I would recommend higher than 2gb memory for Canon camera. I would definitely use Hireacamera again, great staff very helpful who know their stuff
Bernadette Chalmers, North Lanarkshire

I don't think you can improve!! Thank you to Sian (I think that's her name?) great customer care. Can't wait to use your site again. I had so much fun using the lens at a Man Utd game. :-)
Chris Sanders, Surrey

Really good service, perhaps a newbie option that explains practical uses for people who aren't familiar with technical terms.
Ross Leeson, Hertfordshire

Your staff are always very friendly and helpful - I would always use Hireacamera as I have compete confidence in your service.
Janet Penny, Kent

July 2011

Generally an excellent service. Not a complaint but, just for your info, the lens filters needed a clean on arrival.
Tim Marshall, Gwent

Thanks for your advice and speedy service.
Phil Perkins, Pavilion Publishing Ltd, East Sussex

You guys are doing a great job. Everybody was really nice and helpful. The lolly pop made me smile and was a nice touch.
Carl Smith, Leicestershire

An easy, pleasurable process from start to finish. Top quality kit and fast delivery. And to top it all, great shots from the day with the kit I hired. I will recommend you to my friends. Thanks!
Zander Cornish-Moore, Oxfordshire

Everyone I dealt with was very professional. However, I have to mention Guy in particular as being superb. His attitude to customer service should be an example to all and I would like to thank him for personally dropping the lens off when you were let down by your couriers.
Craig Hollis, Suffolk

High quality equipment with the very best of service, a very good team and a pleasure to deal with. Many thanks.
John Cullen, Merseyside

The ability to order online would be nice. After being let down by other companies I found Hire a Camera a refreshing change always eager to please and an excellent company to deal with, all we need now is a courier service that knows where Manchester is.
Lee Biddle, Internal IT Ltd, Greater Manchester

How can you improve on excellence
William Campbell, William Campbell Photography, Staffordshire

Excellent in every way found them very helpful would recommend to anyone
Carol Jones, Leicestershire

We had a good support throughout.
Cinzia Semeraro,

I thought the whole experience was brilliant, I couldn't fault a thing, perfect professional company
Robin Tucker, Nitro Media Ltd, Northamptonshire

If you had, say, last minute weekend deals on your available lenses, I would rent them all the time. It seems if by Thursday at Noon, you have not booked the weekend, you should email us and see who is interested. I would be ! Thanks for everything else, otherwise.

Note from Hireacamera - we do actually have a Flyaway Thursday offer every week. We did used to email customers but many were not interested in receiving them so we started posting on Facebook and Twitter instead. If you Like us on Facebook or follow us on Twitter, you will get a listing on Thursday!
Ed Noriega, London

Superb service, prompt delivery, most definitely recommend
Perry Griffiths, Warwickshire

Excellent service once again
Par Kang, West Midlands

I would just like to thank you for the support you offered when dealing with my situation, the staff where more than helpful and made my experience dealing with you very pleasing. I would be more than happy to recommend your services to friends and colleagues both on the service i received and the prices you offer on equipment. If their was anything i could possible bring up to improve your service it would be the ability to upload customers reviews and images whilst using your stock.. I was unsure on how the two items sigma 120-300 2.8 and the X2 tele would perform, If their was customers reviews and images available on your site it would have made my rental decisions a little easier. thanks Again
Kevin Taylor, Lancashire

I found the site quite confusing but the salesman I spoke to was brilliant and much more helpful than your website!
Natalie Carter, Buckinghamshire

Although the lens I wanted had a scratch and couldn't be used I was offered alternative's. The staff were very helpful and I will deffinitely e using you again.
Chris Ruck, Northants

Absolutely fantastic service - really felt like the staff were going beyond their duty to improve my experience.
Duncan Murray, Oxfordshire

Perfect customer relations from start to finish, could not do enough to help me.
Neil Taylor, Shropshire

You enabled me to recover lost camcorder files by having an expensive accessory available for hire at a reasonable price. I value the fact that you were honest about not knowing whether the flash drive would solve my problem and told me so before I hired the equipment. All in all it was a very positive experience.
Alan Smith, Berkshire

I don't think you can improve on excellence. I have used you a few times now and have had no desire to have a look for any other company.
Philip Terry, West Midlands

I was suprised that there seemed to be a sticky residue on the cards I order. Also one was the official Sony Card, the other was another brand which suprised me. Neither of these things cause a problem as such, just might be worth checking over in future. Staff were very helpful throughout though.
Mark Burns , Crystal Media Productions, Kent

2 lollies to save arguments between 2 children! A superb service and Sian was very friendly and efficient.
Carole Smith, Leics

Overall you provided an excellent service with prompt delivery and quick resolution on deliverying a missing tripod. Your customer support over the phone was excellent, very polite and helpful staff who were prompt to return calls, offer information on hire and generally very nice to deal with. Thanks for your help with this order which was very important given it was a camera hire to record my wedding.
Katie Dayson, Hampshire

Just wanted to mention that I dealt with Amy. She was professional from beginning to end, a credit to your organization!
Alex Buckland, Berkshire

I am aware that you were let down by your delivery company on this occasion and the staff at Hire a Camera were very helpful in trying to resolve this.
Laura Babb, London

Having used other lens hiring companies before, I'd heartily recommend hireacamera.com. Amy was brilliant, very friendly, very helpful, and given the short notice, the experience was surprisingly efficient. The collection service was a welcome surprise, made it so easy to return without having to trek to the post office. Top stuff!
Simone Scott Warren, Herts

I found my first use of Hireacamera to be absolutely brilliant - helpful and friendly staff, prompt dispatch of equipment and very efficient collection.
Michael Harrison, London

The service was great. All requests were handled really speedily, and the staff were very friendly when I spoke to them. Also, by far the cheapest rental that I found, with no compromise on service. (The lolly in the delivery was a nice touch!)
Louise Radcliffe, West Yorkshire

Was most impressed with your service and the condition of the lens I hired to photograph my cousin's wedding. Amy was brilliant, very helpful and friendly. I will recommend your services to any "camera buff" friends and definitely use you again! Thank you so much!
Bridget OConnor, London

Excellent service, will definitely use next time for hiring equipment.
Oliver Ramsay, Edinburgh

Great to work with, if they say they'll do it, they do it!!
Bill Moulsdale, Hampshire

June 2011

The service overall is very good and Amy in particular is very knowledgeable and generally is brilliant.
Jonathan Tritton, Lancashire

Brilliant service. it would have been great to choose a collection time as fitting equipment return around meetings and travel was a bit of a stress, but generally excellent no complaints, and amazingly friendly staff. Thanks!
Louisa Wells, London

Lens sent to wrong place by Citylink, but issue resolved with utmost professionalism.
Andrew Morgan, Kent

Fantastic telephone service. I've rented lenses before with others but not with such service.
Ole Reidar Gunnberg, Northumberland

Quick delivery, very friendly staff, good equipment, extremely good service.
Matthew Clark, Dorset

Very friendly and efficient service, I would definitely use you again.
Karin Taylor, London

I would have liked to pick up the lens from City Link rather than stay in all morning for the delivery, I got offered this on the return but not on delivery. But all over the service was great!!!! Would hire equipment again!!!!

Note from Hireacamera - Afraid we do need to deliver to registered credit card address for your first hire. From now onwards, you're more than welcome to collect from City Link!
Stewart Wright, Hampshire

An absolutely brilliant service, Amy deserves a special mention as she stood out due to her excellent customer service skills. A couple of others didn't have time to speak, I felt.
Sonia Williams, West Midlands

Excellent friendly staff, took an interest in what I was doing. I picked up and returned equipment to save on price but that gave me a little more to 'upgrade' on spec.
Clive Wingrave, East Sussex

Hireacamera staff were excellent and helpful. Items were A1 condition. I will be using you again a lot in the near future. Thank you very much.
Keiran Hanson,

Software advice might be helpful, e.g. trial After Effects won't load XF-100 footage but registered version will. Difficult to find that out elsewhere. The only niggle with your system was that I changed my pickup address in response to your pickup email, but the courier didn't get it - had to sort out by phone directly with the driver. A before 12pm collection option would be good, as would delivery before 9am. Apart from that, it's great. Your insurance is especially good, with others offering 750 excess and other daftness :) It's also useful that the kit includes everything you need.

More advice noted - we have two new members joining our team which will give us more chance to enhance the information we provide. Before 12pm deliveries are almost impossible due to couriers placing priority of timed 12pm deliveries - the only other real option is to drop back at a depot - we wish there were another way! We can happily deliver before 9am but it does cost more.
Andy Southgate, Cambridgeshire

Another fantastic hire, prompt delivery, equipment in great condition, everything we could have wanted apart from only part 1 of the manual was included, it would have been nice to have all the manuals.
Thomas, Development Partners Ltd, Inverness

I would like to say that one of your staff (Amy) was particularly helpful during the hire of equipment. She went out of her way to ensure we ordered the right product for our needs and made the whole process stress free and enjoyable. We were ordering equipment for our wedding and honeymoon so the fact that she made it so easy for us was much appreciated! Thank you Hireacamera, that you Amy! She is credit to your organisation.
Alex Taylor, East Sussex

Hired cameras for a school project. Service friendly and, as a returning customer, very swift. Will definitely use Hireacamera next time. Thank you.
Crispin Letts, London

I find Hireacamera to be excellent and offers a level of service unlike any other rental company I have dealt with.
Mark Bader, East Sussex

Just keep it as it is! I don't see how you could improve it short of throwing in a leggy model...
John Batten, London

The service that I received from your team was beyond exceptional. Prompt arrival of products and I was kept informed at every stage of hiring the equipment what was happening. Service with a smile. I will definitely be using your company in future.
James Archibald, Devon

All the staff were a pleasure to work with. Was recommended by another company, as they didn't have the lens I required, and very pleased with their recommendation. Pleasure to work with, will be back in the near future. THANKS.
Aaron Rennie, Hampshire

Very happy with the professional service from Hireacamera!
Rocky Nila, Nila Solutions, West Yorkshire

Keep doing what you're doing. Great product! Great service!
Linda Smith, East Sussex

We have to obtain 3 quotes from any services we use for production. This usually reveals any shortcoming in service. Hireacamera came back with the best service which is more important than price compared to competitors which is vital when we have to go into production at very short notice especially filming overseas, we have little room for error. Other hire companies fell very short on service. Hireacam gave us the confidence that the hire has been taken care of and equipment is insured. Thumbs up!
Jean-Paul English, Hampshire

Thank you we used your equipment at our wedding - all worked well.
Dan Close, West Yorkshire

Staff were friendly, helpful and efficient and the whole experience was a pleasure.
Carmel Bines, Middlesex

All good. The only improvement would be a larger City Link bag to send the big 5D case back so that I didn't have to just tape the bag to the front of the case.

Note from Hireacamera - Sorry Mike, they keep changing the sizes! We are trying to sort this.
Mike Stubbington, Cambridgeshire

No Comments, happy to shop with all the time... Quick delivery, good gear.
Narayana Gowda, Hewlett Packard Offices, Lancashire

I was a little disappointed with the advice I was given with regards what camera we should use as they didn't have the one we wanted. We were recommended a Canon XF100 which we didn't find out recorded in a format that was not compatible with all softwares without converting. This meant having to buy software to convert. Other than this the service was perfect!

Note from Hireacamera - Apologies for the confusion there about files Will - thankfully the XA10 you were after has now arrived so hopefully file transfer in the future will be somewhat easier!
William Clapson,

Not really. I genuinely think you have a great business that is getting better all the time. All of your staff are extremely helpful and always happy! Keep up the good work.
Matt Sill, Hampshire

Terrific team, always very friendly.
Tim F. Matthews, Castle Combe Circuit, Wiltshire

Excellent service all round. Usually calling a company can be a trial, but you get right through to a human voice and the staff are always very friendly, helpful and above all very efficient. Thanks as always.
TJ Jeffrey, Manchester

I would like to praise the service we received from Hireacamera. We had an issue with one item of hired equipment the day before the shoot and the issue was resolved with suitable replacement equipment delivered to the filming venue before we had even arrived.
Paul Storey, One Dead Pixel, Middlesex

I have used a few hire companies and I have found yours was the best. Good prices and excellent customer service. I will be coming back.
Mike Fendt, Mike Fendt Photography, Kent

May 2011

There was a problem withe item to be delivered but it was dealt with professionally and most satisfactorily. Thank you.
Jeffrey Eade, London

Just wanted to say what a fantastic service your company offers. I shot my first short film using equipment hired from you and it couldn't have gone more smoothly. During what was a pretty stressful week, equipment hire was the one thing I really didn't have to worry about. Your communication was excellent, delivery and collection system was easy and efficient and I really appreciated the option of choosing insurance over a deposit. You'll definitely be my first port of call on any subsequent shoots and I'll be recommending you to all of my filmmaker friends. Thankyou.
James Winslett, Middlesex

Can't fault the service. As an amateur photographer it was a lot of money to hire the Canon 500mm L IS USM lens. I was extremely impressed with the service and definitely value for money as it is hassle free. I just took pictures for 4 1/2 days which is exactly what we photographers want to do.
David Looker, Leeds

Well done Hireacamera, I was badly let down with no notice from a rival company and Amy in particular did a fantastic job to save the day. Well done here's to next time.
Clive Thomas, Cambridgeshire

I had a slightly awkward booking as I was making it from abroad to come back to the UK for 2 days and then go abroad again. Internet access & mob phone was intermittent. I ended up with 2 very expensive phone calls as the Terms & Conditions had changed from my last hire and had to spend quite a long time on the phone dealing with how to get around my inability to sign & fax the new T&C, and provide ID before hiring, and then find out whether you had my payment details on record. However the service was extremely good given my overseas situation and the ladies most helpful, but it was somewhat frustrating given that I'd hired on two previous occasions. The equipment (tripod) was sent & picked up as efficiently as usual thank you. I felt that the tripod legs had a lot of gritty friction as if it needed cleaning and it made my job quite difficult & slowed me down, as the job required very many changes in position & height & I struggled quite a bit with it. However, the service saved my bacon as I needed the tripod and I will certainly hire again.
Lynn McKay Mathew, North Ayrshire

I was really please with the service and staff were nice and very helpful. As a first time customer I wondered how smoothly it would work but it did and I took great images too with the lens I hired.
Lesley Anderson, Lesley Anderson Photography & DVD Creations, Ayrshire

I was really please with the service and staff were nice and very helpful. As a first time customer I wondered how smoothly it would work but it did and I took great images too with the lens I hired.
Lesley Anderson, Lesley Anderson Photography & DVD Creations, Ayrshire

I have been using Hireacamera for a couple of years now and have no reason to stop.
Philip Terry, West Midlands

It would be helpful to have timed pick-up of returned items i.e. morning/afternoon.
David Wagstaff-Myers, South Yorkshire

Just an overal review of all the process and how to make it easier for the users. It's all good, but there's room for improvement.
Kunal Oogorah, London

Payment online would be more convenient.

Note from Hireacamera - We could arrange payment on-line but that would mean immediate payment for a hire that may be some time away - great for our cashflow but not quite so fair on you. The way we currently do it allows us greater flexibility. It is something we are looking at giving existing customers the option of doing though.
Elizabeth Halford, Hampshire

Fantastic service, was kept up to date at all time. Will definitely use again.
James Watson, London

I was disappointed that I had asked for the Mark II lens, but got the Mark I lens, which had vignetting issues. when I called to discuss this issue I felt your staff didn't know enough about the equipment to help me. I ended up Google'ing it and found this to be a known problem with the Mark I lens. Also, the return courier bag you despatched to me was too small to fit the lens box in.

Note from Hireacamera - Strange one this as we have been using Mark I lenses with our D700 and D3's for over 3 years and never once have either we or any of our customers noticed a problem so genuinely we didn't know about an issue as we had never come across it before! With regards the booking, we hadn't got any Mark II's left so offered the Mark I as an alternative.
Jo Curtis, Essex

No comments, everything worked as described, very helpful on the phone and well organized for delivery and collection, no dramas which is good in the day and age.
Martin Wright, Cambridgeshire

I would like to say a very big thanks to Amy and the team for excellent service they rendered to me. I have also recommended since then 2 customers who hired from you guys. Amy well done.
Hyacinth Olih, London

To automate your availability response and confirmation order. I was anxious to wait through Bank Holiday Weekend for respond and was about to switch to different company.

Note from Hireacamera - We are aware of this. The problem with automated systems is when the equipment is not available, they are nowhere near as good as humans at suggesting alternatives! Normally Guy responds to all of them over the weekend but had IT issues that weekend (laptop died!). Hopefully won't happen again!
Elan Muttik, Herts

Well I have been extremely happy with the service, the only thing was when I hired a Dolly & Track but the dolly when I was on site after I used it to push up and down twice the wheels from one side came off. It was an easy fix but didn't have the Tools/spanners to fix it there and then so was unable to use it at all. I did call and tell the team but no response, apart from that Very happy :-)

Note from Hireacamera - Yes, black mark us and apologies for this. Due to a change of staff, this slipped through the net.
Mohammed Shazad, West Yorkshire

Excellent service all the way through! Having the insurance option is fantastic if you don't have 200 lying around in deposits! I will definitely be coming back again and again.
Chris Cooper, Somerset

The service is great, not sure how you could improve it. I look forward to hiring from you again.
Neil Barbour, Out of Sight Pictures, Hampshire

A pleasure to do business with you.
Martin Sercombe, Media Projects East Ltd,

Excellent service all the way through! Having the insurance option is fantastic if you don't have 200 lying around for deposits! I will definitely be coming back again and again.
Chris Cooper, Somerset

As usual, a very helpful service with great customer service and a very 'willing to please' team. Thank you.
Marie Llewellyn, Staffordshire

The early morning delivery is great but it would be good if the collection service could also be arranged for a specific time slot.
Andrew Wilde, Surrey

My only problem was an initial delay receiving email confirmation of my order, but once I called the help desk this was sorted out swiftly by Amy - she remained a very helpful and friendly point of contact from then on. I'd definitely recommend Hireacamera and use your company again in future.
Jo Cooper-Gavin, West Midlands

Great service, thanks. How about a Canon EOS 1Ds Mk III in the Canon line-up?

Note from Hireacamera - we did have them but they were incredibly unpopular so we sold them - sorry!
Ian Cuthbert, Birmingham

Amy was exceptionally helpful
Dani Illing, London

Great service, very helpful staff - products arrived promptly - will definitely use again!
Anna Antoni, London

April 2011

Excellent customer service, and equipment was in great condition. Thanks a lot!
Becky Paskin, East Sussex

No it was a great service. We are impressed.
Hilary Bates, Shropshire

Website simple and easy to use to book equipment. The staff who I have spoken to have always been very helpful with queries.
Samantha Chippington, Leicestershire

Great service, will use again for sure!
Lee Perry-Smith, Suffolk

No comments. Thanks for providing an easy-to-use and effective service.
Ollie Smallwood, Tunbridge Wells

Don't fix what isn't broke.... excellent service all round.
Adrian Smith, Derbyshire

I'd recommend you to others, friendly and easy to deal with and the web site si well designed and user friendly.
Caroline Wynn, Business Detectives, Gwent

The service was again excellent.
Kevin Pert, Kent

Very good customer service. Never had an issue with the hired equipment nor the delivery and collection service.
Jean-Marie Salmacis, Cheshire

March 2011

Very helpful staff, however more reliable and accountable parcel carriers are required. Would prefer an option of collecting equipiment from a pickup point, rather than being reliant on the carrier delivering at an allotted time. (Reply - we do offer a collection and drop-off service at your local Citylink depot if you don't fancy waiting in for the couriers)
Matthew Hardaker, Bolton

Question 4 was only average due to Citylink not informing customers of the closures of some of their sites. But Hireacamera were excellent on sorting out this problem.
Mike Judge, Bedfordshire

Really fantastic service and very helpful staff.
Lee Berry, Suffolk

Brilliant service. The staff are always very helpful and the kit is always in perfect order. Always look forward to the free choc as well!
Tony Slater, Hertfordshire

Friendly staff, reasonable charges and great choice. Only used once but have already booked my next two hires as I was so impressed with the no fuss efficient service.
Angle Thomas, East Sussex

Can't think of anything! Fantastic service and will be using again in the future!
Daniel Kempe, Devon

Fantastic service and communication. Please doing business.
Nureha Begum, Edinburgh

Service was great, can't think of a way to improve it.
Alastair Bell, South Yorkshire

Very helpful, prompt reply via email and very friendly staff, thank you.
Steven Warwick, Kent

Excellent service and price, will use again in the future.
Leon Smith, East Sussex

Everyone is extremely friendly and helpful.
Matt Sills, Hampshire,

I had only one issue, the equipment check sheet which came with the lens I hired said it had a filter fitted. This was in fact missing. I phoned and let you know and all was ok. Otherwise, everything was good. This is the second time I've used you and would happily continue to do so, plus recommend you to others.
Dominic Whiten, Kent

I was relieved that Amy was extremely helpful in setting me up as a new client and assisting in making sure I was able to hire kit at extremely short notice - so thankyou!
Andrew Swann, Kent

Wonderful staff - along with the humbugs!
Paul Kelly, Vikoma International Ltd, Isle of Wight

Really happy with the service from start to finish - loved the humbugs in the important documents bag. :) Thank you so much!
Diana Thompson, London

Excellent service and friendly staff could not recommend you enough!! Always look forward to my sweeties too :)
Diane Whyte, Diane Whyte Photography, Aberdeenshire

Faultless. Always very helpful and friendly and I even got two free humbugs! Many thanks once again to all.
Rob Johnson, Trilogy Films, Kent

You were the best experience of a rental company I've had yet and there are many points in the process where it could easily go wrong. Would use again.
Alexander Mayor, London

Found you easily using Google. I was impressed with the website and the information on there. Before the camera arrived, I had the opportunity to see the camera manual and specs so I was ready. Really helpful that. Service all along was great and had no problems at all. Will be using again - it makes sense to rent a camera rather than buy at the moment, so I am really please you guys are around. Thank you.
Andrew Morris, Lancashire

Once again, more 32GB CF cards, please! Ignoring that, this will be the 8th year that we have hired video cameras from Hireacamera. We have investigated alternative suppliers (because our treasurers insist on it), but Hireacamera consisently offers the right kit at a fair price. There may on occasion be (slightly) cheaper hire companies, but your exemplary customer service is always worth the premium.
Liam Edgeley, Merseyside

First time of using and I could not fault your service and help.
Diane Jones, Shropshire

We are really pleased with your service, hired lots of equipment in the last 12 months, and all the time everything was really excellent and perfect! (The all the times enclosed sweet documents are very funny!) Thanks guys for your brilliant service! Balaz & Anita (The Weddingers)
Anita Szajda, Kent

Amy is a real asset to Hireacamera... great customer service. All the negatives were down to my lack of knowledge over what I wanted to order.
Alex Lambert, Hampshire

Excellent experience I will be hiring again.
Jeremy du Toit, Wiltshire

I found your staff friendly, helpful and cheerful which made the experience a pleasure I wish more companies were as good.
Alan Wigginton, Hertfordshire

Very helpful and knowledgeable staff who did everything possible to help a first time user, I will be recommending to all my friends.
David Wagstaff-Myers, South Yorkshire

This was the first time I used your service and thought the whole thing was excellent, I will use you again for sure.
Simon Furlong, Dorset

The support staff were absolutely fantastic. It is great that you can drop the camera off at a depot instead of waiting for somebody to come and pick up!
Katherine Blum, Cheshire

February 2011

I hired a video camera and tripod from Hireacamera last weekend for a short drama I was shooting. I am an amateur film maker and this was the first time I have ever hired equipment. I was rather nervous as, if anything went wrong, I would not be able to reschedule the shoot. I was so pleased I chose Hireacamera for my rental as everything went so smoothly and the whole experience could not have been any better. The lady who contacted me about my hire (Amy - I think) was very helpful and professional. I shall definitely use Hireacamera for my next project and will recommend the company to others. Thanks for your help.
Steve Dexter, Bridgend

Many thanks to Amy, great contact, very helpful and efficient....... and thanks for the sweets.
Par Kang, West Midlands

No, just carry on as you are.
Steve Lancefield, Hertfordshire

You are prompt, professional, cheap(ish) and we never want to give any of the stuff back.
Tim Copsey, MPTYE Ltd, West Yorkshire

I was really impressed with the speed and overall ease of the service. The item I hired arrived on-time and the pickup service was prompt. I would definitely use you again and have recommended the service to a friend. The only issue I had was the amount of ID I had to provide whilst setting up my account all because my signature did not match my 8 year old passport. Really I found this a non event and a pointless worry as even if my signature had matched in the first place, I don't see how that 'proves' anything. Surely the fact that I provided my passport and a bill with address of should have been enough? Either way, I'm just moaning about nothing really and you sent me mints with my lens so all is forgiven.. P.S. amy on the phones is really nice to deal with :)
Alex Howarth, Lancashire

Delivery/pick up service was what got my order - great selling point. Website easy to use - I would perhaps highlight the optional extras a bit better as I only realised I wasn't going to get a firewire cable at the last moment. (NOTE - we're on the case!) But overall excellent service thanks.
Richard Allan, Turtle (UK) Ltd, Midlothian

The Staff at Hireacamera were most helpful, professional and friendly.
Silvia Rojano-White , Ravensbourne College, London

January 2011

Excellent team, and the communication was excellent from day one.
Steven Nelson, County Antrim

There was a small problem with the availability request process... I received an e-mail telling me that the equipment I'd requested was available, but it wasn't obvious that one of the lenses I'd requested was unavailable and had been substituted with a similar lens! Other than that small issue I was delighted with the service and will definitely use you again! (NOTE - we have fixed this glitch in the system now - sorry Neil!)
Neil W. Garside, Derby

Very friendly, very efficient - good value.
Peter Woolliscroft, Paradigm Pictures Ltd, East Sussex

Service and communication were excellent. The insurance cover is exactly what you would expect for hiring this type of equipment and surprisingly was not available with competitors.The equipment was first class. I look forward to using you again soon.
Andy Ware, Essex

Excellent gear in top condition! All up amazing service & value for money!! Some other general feedback below: It would be excellent in the future to have a time slot on when a courier will be picking up the kit. Or at least a phone call an hour before they're due to arrive. I know this may be very hard to organise and couriers don't make calls like that. The only other thing was that I received 45mm Tilt/Shift Lens instead of the 24mm Tilt/Shift that I ordered which wasn't a problem for me as it wasn't too integral to the shoot but if I did need a wider T/S lens it would have been unusable. Many thanks!
Andy Lo Po, London

The Quick Quote should lead straight through to booking the equipment. As it is, you spend a few minutes looking to see what to press next but there is no next, you have to enter the details again to order. It made me not use the website and just ring up. I hope this helps. Otherwise great. (NOTE - we're just in the process of fixing this - should be re-written and sorted by 1st Feb!)
Paul Winter, Paul Winter Photography, East Sussex

Exceptional service for personal delivery over Xmas. Look to stock more accessories may be useful and offer additional memory cards if knowing we'll be using the still cameras for video :-)
Bertie Stephens, MWS Media, Berkshire

Don't change a thing. Top notch!
Michael Ford, West Yorkshire

Hireacamera's prices are not the best but your service is excellent.
Mike Mellen, North Yorkshire

On Safari I gave your details to about 20 people:)Will definately be using again in future every time I need to hire! The fact that you drove out in the snow to ensure I had the lenses is outstanding. It really blew me away! The customer service team are always very friendly and really seem to want to help - very unusual:)
Rich Nuttal, Kent

A friendly company that were helpful and really went that extra mile to ensure the equipment was received in adverse conditions. Would use again!
Johanna Garlike, Cambridgeshire

December 2010

The service was excellent and the camera was in great condition and tripod, nothing more to say apart from..... You will be top of my list for next time.
Zoe Millard, TUI Ski UK, Bedfordshire

November 2010

The service was highly professional. The kit was in brilliant condition and I really felt I was being looked after.
Richard Woolfenden, XUBE Ltd, London

Fantastic service.
David Thomas, London

No need to do more than what you already do... you do it so well. When passion and skill come together... expect a masterpiece.
Keith Greenfield, Rochester

I contacted you in a real panic but Amy was fantastic - she got everything I needed organised quickly and soon stopped me worrying. The whole hire process was really sick and I cannot recommend you highly enough. Thanks for all your help.
Clare Woolford, Wiltshire

October 2010

I was really impressed by Hireacamera, Amy and Jaine went out of their way to assist me, even offering to let me pick the lens up from Jaine's house if I could not make it to Mayfield by 5.30pm (I work in London). They were polite, friendly and if I need to hire any equipment again I would not hesitate to use Hireacamera. It was an all round excellent experience.
Emily Faulder, Lewes

Some of these questionnaire questions should have a N/A column! I liked that when I dealt with your company I felt like there were actual humans on the other end. Also the equipment I hired delivered such good results that it felt a bit like cheating!
Stephen Virgo, West Sussex

Overall, excellent service, very helpful. No problems at all. Will use again. Well done.
Andy Demtriou, Hertfordshire

Just great service as usual. Thanks.
Philip Adams, County Antrim

I would like to express my gratitude and sheer joy that I have finally found a company that is truly professional with its methods. I love the little details that you have thought of, such things like the chocolate, letter and checklist. As mentioned, the previous company "Cam**ent" were useless as they lacked professionalism and couldn't help with my problems with their equipment. Anyway, it's their loss! I'll make the most of the equipment this weekend and thank you so much for your help.
Deevyesh Bodalikar, West Midlands

Very helpful and friendly, no matters that you could improve upon - thanks.
Sarah Borrajo, Leicestershire

Very easy to use. If only everywhere else was as good. Thank you.
Darren Hardy, West Midlands

This is a great service and as we are a charity, it's also the best value available. Thanks for your help.
James Florence, Worldwide Veterinary Service, Dorset

Fantastic service - don't know how it could be improved upon.
Eva Tombs, Edinburgh

September 2010

I found all the ladies on the phones fantastic - it was so nice to talk to other women who knew their technical sh** and didn't patronise me! Hurrah!
Emma Sullivan, London

Cannot find the words to describe how excellent the service was. I would use you again without a second's consideration.
Mark Moynihan, Flintshire

Fantastic customer service!
Sarah Esslemont, Maximillion Events Ltd, Midlothian

The whole process was very easy and I will now use you for all my camera needs.
Dave Palmer, West Sussex

Excellent service, exceeded my expectations, I will definitely hire again.
Syed Shabbar, Surrey

I would like to say a big thank you. I hired the equipment for the first time, and for a wedding. You made what otherwise would have been a stressful business task an enjoyable and easy experience. The staff were fantastic and the lollipop in the camera case was a lovely touch. I can't imagine how it could be better. Thank you.
Simon Gibbins, Lancashire

Service that understands the needs of photographers. You went beyond the extra mile to ensure my shoot went smoothly. I was so impressed with level of concern you showed that I would have the right kit at the right time, even offering back up lenses in standby. Absolutely superb. Thank you.
Alex Whittle, East Sussex

Great service, great staff, thanks Amy.
Mark Sherlock, Manchester

Just a quick email to thank you for your excellent service. The equipment was fantastic but the service was utterly exemplary! The packaging, insurance, delivery and communication was outstanding and gave me extreme confidence in hiring equipment from you again. And the lolly was a nice touch! Best wishes and look forward to working with you again.
Tom Price, Wiltshire

No comments to improve, just a big thank you for all your help and speedy service, will definitely be using again in the future.
Karl Jenkins, Lancashire

The experience was fantastic from start to finish! Nothing was ever a problem and even when I, full of idiocy, thought a lens was broken you guys sent me a better lens free of charge which was awesome! Amy was great, actually she was superb! Very genuine and very willing to help. Always let you know how your order was getting on. Nothing was ever a problem and made you feel right at home. Just what you want when you're ordering something of any worth. In the end, my experience with the Canon 24-70mm was fantastic and I really got some lovely shots for the wedding I was shooting at! Overall experience 11/10!!!! Thanks again guys and gals!
Joshua Brown-Martin, Cornwall

Once again a pleasure to deal with, this is why I keep coming back!
Martyn Greswolde, Greswolde Photography, West Midlands

Can't think of a way the service could be improved: flawless from start to finish.
Matt Joy, Gloucestershire

August 2010

Simply superb all round.... a big thank you.
Neil Hunwick, Middlesborough

Great service, nice people, liked the lollipop!
Mary Hemsworth, Highlands

You were great!
Tracy Donegan, Hants

Wonderful people! So flexible, kind, helpful, knowledgeable and experience! Five stars to you! I will definitely recommend you to others. Nice one.
Dan Peacefield, Surrey

Overall I was very impressed with the quality of service, equipment and staff. They allowed me to hire a Zoom recorder that had just come into stock whilst on site. The general level of service is far superior to rival rental firms such as Cam*****. Only one small problem, the wireless kit didn't have any AA batteries with it. I like the direction the company is going with the new markst such as video DSLR accessories and products like the GoPro. I would be very happy to recommend yourselves to anyone looking to rent a camera.
Antony Middleton, Image On Video, Shropshire

A truly superb service again, excellent products, you are a wonderful group of people!
Robin Browne, The Sunrise Childrens Centre, Kent

The whole experience of hiring was more than efficient with all elements of the service you provide exceeding my expectations.
Simon Palmer, South Yorkshire

The whole experience of hiring from your company was one of pleasure and ease. Communication was excellent, you had exactly what I required, the equipment was delivered on time, in excellent condition and complete with instructions (and batteries). I can't fault your company (unlike another I could who will remain nameless). I will be using your services again, and be recommending to friends.
Paul Bishop, Hampshire

Having dealt (nay fought) with Cal**** for years over equipment hire I felt that your service was leagues ahead. We will definitely be using you in the future for all our hiring needs. Don't change anything... the service is perfect!
James Howard, Aabsolute Image, Oxfordshire

The service I have received again I cannot fault. Great Service
Kevin Pert, Kent

Really pleased with the service of Hireacamera, always very helpful, and able to sort out equipment last minute!
Lloyd Morgan, Lloyd Morgan Productions, Dorset

Excellent customer services using the telephone team.
David Sampson, Buckinghamshire

Perfect in every way!
Darren Hardy, West Midlands

.. As for your service, I would give 6 stars as a rating if existed! You made me feel like your most important customer and gave me a solution last minute when I was left in the lurch by another company. I will never go anywhere else now - your reliability and passion to ensure that your customer needs are met have assured my loyalty for future rentings. Thank you for being awesome!!
Jim Hawkins, Dorset

July 2010

Excellent service, very friendly staff at the end of the phone - will use again.
Tori Jeffrey, Somerset

Great reliable service and friendly helpful staff, fantastic!
Jo Hutton, Ulveston Business Centre, Cumbria

Great service from start to finish. You advised on the full week hire rather than 2 smaller hires, saving me money.
Nikesh Bharadia, Middlesex

Just found out that you now sell insurance for the equipment which is great!
Johnny Pugsley, Jacobs and Field, Oxfordshire

Great communication all the way through. A pleasure to use the service.
Terence Pearce, Northamptonshire

Very pleased with the hire from the price of the equipment to the service provided. Would happily use again in the future.
Gareth Rawlings, Essex

I will definitely be back for more.
Martin Mason, Dorset

Excellent experience - thanks and I hope the poorly 1D gets better soon. Not your fault it died, but customer service is measured on how you perform when things go wrong, so well done. Great job. Recommended.
Ian Johnson, Wiltshire

I have already recommended you to a colleague who I believe has already enquired about your products.
Craig Mainprize, Hampshire

First class, 100% service, simple as that.
Lee Holland, Buckinghamshire

Service was beyond the call of duty! Thank you.
Nigel Wallace-Iles, Surrey

This was the first time I have used Hireacamera and will certainly do so again. A slick service and very helpful staff!
Phil Davey, Kent

Fantastic and easy service. Very happy and will recommend you to photographer colleagues.
Anna-Marine Dearsley, Middlesex

Great customer support, mainly for reminding me to send off the forms and overall very helpful
Craig Beck, Norfolk

Excellent all round service once again!
Paul Venters, Hampshire

Your service was excellent and was only let down by the courier who failed to collect the equipment on two occasions.
Stephen Bell, Kent Children's Fund Network, Kent

Everything worked well and the equipment and packaging was excellent and the camera performed perfectly and reliably. The on-line instruction book could be a little more user-friendly.
Robert Phillips, Anglesey,

My 1st time hiring a lens and I thought your service was fantastic.
Robert Ball, Cheshire

A very good service indeed.
Andy Whale, Andy Whale Productions Ltd, Dorset

Very helpful and flexible service.
Ruth Hinds, British Red Cross Society, London

Excellent customer service. Will recommend to friends.
Angela Boott, Berkshire

Great service and kit - many thanks for your help!
Steve Gray, London

Superb service - would recommend you to anyone and will certainly be using you again.
Mike McCann, Cheshire

A first class service provided by friendly helpful staff. The equipment was in excellent condition and came well protected. I have recommended you to friends and will use your services again.
David Cook, Lancashire

Fantastic service. Could not ask for better. Thanks
Alan Thompson, West Sussex

June 2010

Found the service excellent. Friendly and helpful. Would certainly use Hireacamera again.
Crispin Letts, London

I would like to thank the team at Hireacamera for their excellent easy to use service that delivers on time. Keep up the good work. Many thanks. GS
Gregg Simpson, East Yorkshire

First Class Service. Friendly and helpful throughout. Excellent!
Doug Howell, Cambridgeshire

Once again, excellent service and I am especially grateful for the co-operation and willingness of the staff to help me.
Peter Garbutt, Wiltshire

It's the second time I have used you and, as before, the service was excellent.
Dave Henson, Kent

I've used other hire companies in the past but found this to be much better experience. I would definitely use you again and wouldn't hesitate to recommend you!
Nicola Black, Tyne and Wear

Staff were very helpful and I liked the delivery and collection service which worked well.
Ian Pemberton, Quintiles Ltd, Berkshire

Very impressed with the service. I would have no hesitation using you again and recommending you to fellow colleagues. My wife particularly liked the complimentary chocolate in the Pelicase the camera came in.
Simon Hudspeth, Durham

I have to say I have used the service a few times and the most critical thing is delivery, pick up and the condition of the equipment. On all three accounts I have always been very very impressed. Your service runs very smoothly.
Jeremy Brough, JBA Photography & Training Ltd, Derbyshire

Big thanks to you for helping me out. The new website was very user friendly and the enquiries team were extremely helpful. I will definitely use you guys again. Thanks.
James Cassap, Cambridgeshire

Excellent service as ever.
Kevin Pert, Kent

I have on both times found the service of Hireacamera exceptional, although prices are higher than other places, the service makes up for it.
Robert Newman, Warwickshire

I don't think you could improve the service at this time as it is fantastic. I even received a little chocolate with my equipment - a lovely personal touch!
Samina Anwar, Buckinghamshire

I just want to thank you all for going out of your way to help us complete our project, and keeping our costs down in respect of our charity status. Your fantastic equipment enabled us to put together a really high-quality product for our service.
Robin Browne, The Sunrise Childrens Centre, Kent

Very good service.
Andy Whale, Dorset

An excellent service and very helpful staff. Equipment was in perfect condition with clean sensor, charged batteries and all the accessories needed. A fantastic first experience and great customer care.
Terry Wotton, Hertfordshire

May 2010

Your phone staff are a credit to you.
Martyn Greswolde, West Midlands

The service I got was spot on! Amy was absolutely brilliant!
Albane Gand, Kent

Excellent service, great price structure, great range of equipment.
Luke Wray, West Yorkshire

Once again the helpfulness, efficiency and technical support of the Hireacamera staff were all outstanding. I will continue using Hireacamera as my only source of hired videographic equipment.
Peter Garbutt, Wilts

A great service. I have no complaints whatsoever, which is a huge relief after having been seriously let down by another reputable company.
Paul Allison, East Renfrewshire

An excellent service from start to finish.
Adrian Wilson, Tyne and Wear

Excellent service, simply a pleasure to use.
Andrew Wilson, Cheshire

Thank you for a stress free solution!
Darren Hardy, West Midlands

Excellent service, would definitely use again, prices are competitive and the product selection is very good. Also the staff were helpful and polite.
S Prosper, London

Was very impressed with the service, condition of the equipment and the prices, literally no-one else competes. Was just gutted the people I was shooting for didn't confirm sooner as I lost out on the 120-300 sigma as the 300 sigma was a little bit too long but I made do. As for a suggestion, perhaps for the longer pro lenses, offer a discout off the hire of a full frame DSLR at the same time.
David Portass, Big Dave Photography, Derbyshire

Fantastic service - not only was delivery exceptionally prompt, the service, both over the phone and via email, was thoroughly professional from the first until the last. Well recommended and would be more than happy to use their services again without the need for an alternative quote
Jamie Bradley, The Danwood Group Ltd, Lincolnshire

Always excellent service. Thank you
Neil Hetherington, East Sussex

The guys were excellent and always happy to help me with any questions I had. In particular Amy was very helpful when I needed to keep the camera for a few extra days, nothing was too much trouble! Thanks Amy!
Craig Windsor, Silver Agency Ltd, Gloucestershire

Excellent friendly servicer, cheaper than my previous supplier. Will definitely be ordering again in the future.
Andrew Deptford, Lincolnshire

The service has been 1st class on every occasion I have hired cameras. The staff are always good when contacted and I would have no reason to change.
Kevin Pert, Kent

Excellent service
Mike Lee, Norfolk

Website better now. All went smoothly - thank you.
Peter Tysoe, Cambridgeshire

Cannot fault you guys, particularly Amy and Yoann. Friendly and helpful as always. Thank you.
Audrey Mulhall, Manchester

April 2010

This was the easiest hire I've ever had, the staff were very helpful and it was a great service. Thanks
Chris Ruck, Northants

Excellent service - the staff at end of emails were prompt and friendly. I would use Hireacamera again
Anna Thornton, Hampshire

Fantastic service, accommodating to the end - absolutely brilliant.
Dominic Lund-Conlon, Essex County Council, Essex

Having hired a camera to cover a coporate event in Peru, the service I received was second to none. I was unfortunate enough to have been caught up in the Volcanic ash cloud scenario and was therefore unable to return the items on time, which was made a lot easier by Hireacamera's accomodating approach. Collection was rearranged easiliy for next available day and I haven't been pushed for the extra hire fee, an invoice for which will be sent accordingly. I would thoroughly recommend this organisation to anyone and will be using them again in July.
Paul Turvey, Bucks

It is difficult to find anything to improve on, the service from start to finish was more than excellent. I felt 'cared for' in every way and the telephone prompt was excellent for me as I forgot a lot!!!! Only thing I can think to improve on.... is add 'two' chocolate mints in the case!! (A nice surprise). Thanks to all involved, a pleasant experience.
Martin Wright, Cambridgeshire

I was very impressed with your service. The web site was easy to use and informative. Your help desk staff were polite and helpful. They took time to understand what I needed and offered excellent advice. Delivery and collection was straightforward. I would happily recommend your service to other businesses.
Richard De Lay, Outsource Marketing Ltd, Middlesex

Your service was second to none, very impressed with the whole company.
David Ruddock, Suffolk

An extremely simple and efficient process and the service has been excellent. Thank you!
Claire Dash, The Piano Gallery, Oxfordshire

Special thanks to Amy for all her help pon the selection of equipment. Only complaint would be the collection from us was not as good as it could have been - we did not realise we had to confirm collection.
David Jones, North Yorks

Thank you!
James Wilson, Dual Media Ltd, Lancashire

Always been happy to hire and recommend to others!
Deryck Beaumont, Perth and Kinross

Easter choccies were a nice thought and appreciated.
Tim Chapman, Cambs

Excellent service from start to finish - thank you so much...!
Sarah Foye, West Sussex

A very efficient service that I would be happy to use again and recommend.
Andrew Perrott, Wiltshire

I am so impressed by the excellent service from you all. The lens was dispatched early to avoid any potential problems over the Easter Bank Holiday at no extra charge. An example of excellent customer service that many should try to emulate.
Johnathon Brock, Wiltshire

As always, a quality all round service.
Paul Storey, One Dead Pixel, Middlesex

March 2010

As before, difficult to fault.
James Price, West Midlands

Throw in a free holiday, no seriously you guys are good!
Sanjay Limbachya, Raw Linx, Berkshire

Don't mend what isn't broke - excellent service.
Adrian Smith, Leicestershire

You appear to have the whole hire concept perfect - at least for my requirements
Marian Bliss, Dorset

I found the service to be prompt and professional. The team at Hireacamera were easy to work with and I will be certainly using them again.
Spencer James, Kent

Amy was fantastic! She quickly helped to resolve collection issues when the cameras were in the wrong place.
Mel Bennett, Maximillion Events Ltd, Midlothian

Once again, I was very happy with the above average service. I will definitely recommend this company to pros and amateurs alike.
Hiten Ondhia, Leicestershire

Having never hired before I was note sure what condition the cameras would be in but I was delighted with the presentation that it arrived in and the quality of equipment and the service from the very beginning it was faultless. I hope this is a start of a long client relationship. Once again, thank you.
Jeremy Robin, Essex

Lady on the phone was excellent - keep up the high quality of your customer service: it's very good indeed.
Dr Keith Milmer, Beds

Excellent service. Really reliable.
Chris Chin, Beds

Just keep doing things as you are.
Dave Savage, Unique Solutions Ltd, Derbyshire

Really happy.
Alistair Humphreys, Kent

I found the service very efficient and the staff most helpful.
Ian Worledge, West Buckland School, Devon

Excellent, prompt and friendly service.
Lourens Smith, London

Excellent service and support as usual.
Charles Saunders, Websense UK Ltd, Berkshire

February 2010

I doubt that the service could be improved - it is always exceptional.
Phil Palmer, Edirol

I found your company as good as it comes for hiring online.
James Price, West Midlands

Still the easiest company to hire from and at a good price, no faffing around with dispatch companies. It's all made very easy for the customer.
Clive Worden, Leicestershire

Excellent Service!
James Pratt, West Yorkshire

Excellent level of customer service; knowledgeable, friendly and extremely helpful throughout.
Mark Hand, West Midlands

The only problem with your service is that it is cheaper for me to continue hiring a lens from you for my holidays rather than buying one... the problem with that... I want to own it... the lens was fantastic and my pictures are great. I nearly didn't send it back :-) You offer great value for money and brilliant service. Thank you.
Jenny Garner, Surrey

As efficient as ever.
Andy Toman, Burton on Trent

"I collected the item myself the same day I rang them as I love in the area. The staff were amiable, efficient and very professional. They know about the stuff they are hiring. I was so impressed and they even let me make a phone call from their land line as my mobile broke down! Thanks so much.
Tomek Henke, East Sussex

Amy and the rest of the team were really helpful whenever I called with questions. Excellent service from start to finish.
Johnathon Brock, Wiltshire

I always had very friendly and very professional service from the Hireacamera team. They are great and I'll keep using Hireacamera always.
Marcio Suster, London

Excellent service from a professional company. I will certainly be using your cameras again!
David Elmer, Northgate High School, Suffolk

January 2010

Once again it was a great service.
Michael McGuinness, Cambridgeshire

None, all perfect!
Lewis J Houghton, Midlothian

Very friendly, courtious and helpful staff who made a 1st time client feel at east.
Hiten Ondhia, Leicestershire

Very helpful staff - fast availability and equipment was of excellent quality.
Mark Brown, Kent

Excellent and helpful customer services, would not hesitate to use the company again.
Ray Waterhouse, Manchester

December 2009

I think you do a great job and have great staff to back you up. Keep up the good work and I will be using you in the future.
Lionel D'Souza, Boeing UK Training and Flight Services, West Sussex

Have been really please with the service. Easy to deal with and good value.
Kevin Williams, Servon Design Ltd, Berkshire

We were very much satisfied with the equipment and indeed the excellent service from Messrs Hireacamera and their staff. Most diligent and the kind of treatment one expects from a truly professional company.
Rod Munro, Berkshire

This was my first visit to Hireacamera. The service along with the hired product was excellent. Many thanks and I look forward to returning again.
Jason Smith, Oxfordshire

I was very happy with all aspects of the order from choosing the equipment, making the order and receiving the items. I was extremely impressed with the delivery company and their good communications.
Richard Briars, London

Keep it up.
James Gillham, East Sussex

Phone service was incredibly easy with the staff all very helpful and cheery. Just what I expect when spending my money on something and the whole logistics were handled brilliantly and the equipment was as great. Thank you Hireacamera.
John Eldridge, Dorset

I like champagne and hope I win... Seriously - it's a great service at very competitive prices, with friendly staff. Thanks.
Phil K, Purple Flame Media Ltd, London

No, I spoke to the boss re dust bunnies on the sensor the 5D Mk2. I understand the probs you have re this and transport and the steps you take to minimise this. He was happy for me to clean with the correct tools and procedure - problem solved. Result - 2 weeks happy shooting, no dust bunnies on return. I would certainly use you guys again.
Richard Hall, Oxfordshire

Very good service every time. Thanks
Struan Wallace, Essex

Absolutely fantastic service and very competitive prices for the cameras. Easy peasy lemon squeazy.
Chris Maclean, Surrey

Excellent service. Very helpful and easy system to use.
Andrew Cain, Shropshire

November 2009

The speed of service was excellent, Amy dealt with my order and was brilliant, nothing was a problem and she always delighted to answer my questions! I have used hire a camera before and will definitely be back again!
Louise Hayler, Northamptonshire

One little snag - when hiring a lens, if you select an extender, there is no option to unselect it, or choose 'none'. other than that, top job!
Chris Bain, Cheshire

You are great people to deal with
Nick Holloway, Kent

No, service was brilliant and staff were very helpful.
Frances Bridge, Staffordshire

Nothing to add, the whole service was excellent. Amy, in particular, was extremely helpful, thank you.
John Lloyd, West Sussex

Fantastic service as per usual. Never a hitch, thanks.
Phat Ngo, Oxfordshire

I have now hired a lens twice from your company and have had excellent customer service each time.
Patterson, London

Once again a great service!
Michael McGuinness, Cambridgeshire

As a first time customer, I found using Hireacamera very easy. When the product I needed wasn't is stock Amy was very helpful in recommending something else and explaining the difference.
Sarah Forde, London

Once again, Hireacamera helped us deliver yet another professional production. A very reliable and trustworthy service. Thank you.
Philip Adams, Northern Island

The only fault was the collection by Citylink. Helpful staff at Hireacamera mean I will use again.
Darren McKean, Dumfriesshire

Thanks very much for all of your help especially at short notice.
Marie Llewellyn, Staffordshire

For ease of collection of equipment - I have put excellent... although ti was messed up by Citylink (not your fault). The way in which I was able to organise it all with emails and clicking links was excellent. Many thanks.
GJ Higgins, Hampshire

We were very pleased with Hireacamera.com as we had used another company prior and they were not anywhere near the level of service you offered. Many thanks. 247 Recruit.
Sophie Fry, 247 Media Network Ltd, Surrey

Very good service once again. We have used Hireacamera on and off for a few years for small projects we run - helpful, informative staff and a wide range of equipment. Very happy, will be using again in the future!
Bart Bauldry, Griffin Internet, Derbyshire

Couldn't have been easier to hire a camera from you. You were everything it said on the tin and Amy was very smart and responsible, good humoured etc.
Jonathan Lovett, Surrey

October 2009

The only problem with the effortless service provided by Hireacamera was that I had to send my dream lens back! An easy to use faultess service, which I will definitely keep in mind for the future requirements.
Eve Jones, Devon

First class service, friendly and helpful staff, chocolate in the case - what more can you ask for!
Andy Beach, West Midlands

It was a great experience throughout, the lens was perfect for the job and really raised my game. Thank you.
Phil Tobitt, Essex

Excellent service, very willing and helpful staff; I will be using you again very soon!
Peter Garbutt, Wiltshire

First time user. Very helpful staff, gear in perfect nick. Certainly use again.
Allan Staley, Oxfordshire

Amy and Vikki were both fantastically helpful, they gave us great advice on which to hire, and made the whole transaction seamless.
Steven Jensen, Somerset

Good customer service - this means I will definitely be using your company again.
Josh Newman, Cambridgeshire

I think your customer service is fantastic.
Richard Shepherd, Tunbridge Wells

I thought this an excellent and efficient service with a wide choice of cameras and lenses. The friendly and efficient staff made the whole process painless and straightforward.
Miranda Litchfield, West Sussex

Customer service is excellent and the equipment is in almost new condition. I will hire from Hireacamera again.
Gary Eastwood, East Sussex

Friendly, very knowledgeable staf who could not have been more helpful to a comparative novice like myself. The best service experience I have had for many a year. Well done!
Michael Blower, Nottinghamshire

Excellent friendly service.
Harry Cruickshank, Woking

The whole experience was as good as the first time I used you earlier this year - that is Excellent.
Mark Colston, West Midlands

This is the first time in 30 years of business that I have needed to hire equipment. I will do it again, the whole experience was so easy and a very reasonable charge. Thank you for the chocolate mint - just a nice little touch!
Steve Earl-Davies, Cornwall

All round a great service - perhaps a confirmation that equipment has been returned safely and all is in order...
Derek Stubbs, Oxfordshire

Once again, a very efficient service supported by extremely willing and helpful staff; thank you very much. Best wishes, Peter.
Peter Garbutt, Wiltshire

Nope, it was brilliant and I will be recommending you strongly to anyone I know who needs to hire a camera in the future.
Adam Brinley Codd, London

Generally, Amy and Vicky at Hireacamera have been really brilliant. Kit is always in great nick and delivered promptly. We will always use you guys for future projects.
Dom Baker, Poke London, London

Good friendly service, no problems and good helpful staff.
Struan Wallace, Essex

An excellent service supported by outstanding helpful staff. Thank you so much.
Peter Garbutt, Wiltshire

Lovely people providing a very helpful service, as was their insurance cover recommendation, which made the whole process hassle-free.
Oliver Starkey, Manchester

Fantastic service, friendly staff really helpful and kind. Saved me and my colleague lots of stress editing with different camera images! Thank you so much.
Daisy Bees, Somerset

No, it was a very quick, easy and reliable service. Will use your service again and will recommend you to others.
Keith Greenhill, Staffordshire

Great bonus to have you located so close to my address.
John Lyte, East Sussex

September 2009

The service was first class I was kept informed every step of the way. The Nikon D3 I hired worked a dream on the day and the results excellent. I would recommend your service without hesitation.
James Owens, Somerset

A company that leads from the front - also good to be looked after by a happy professional team of staff.
Michael McGuinness, Cambridge

First time I used your service, and found it to be excellent. The quality of the kit, it's packaging and the courier services were all excellent. Amy Harcourt was a pleasure to deal with.
Tim Marshall, Newport

It was a complete pleasure from start to finish hiring a Nikon D3 for the weekend. Excellant customer service and I would recommend Hireacamera to anyone.
Caron De Kock, West Sussex

Nope. Keep it just the way it is!
Geoffrey Yale, Hampshire

An excellent reliable firm and a pleasure to hire from! Thank You.
Liz Flint, South Yorkshire

Excellent service, product delivered on time and the mint was a great touch.
Rob Tibbles, Devon

Was a really enjoyable experience and I will use you again.
Kevin Aston, West Sussex

The service we received was brilliant. The staff were all very helpful and professional. The only hiccup was when the courier tried to deliver at an earlier time than we were advised. Your staff did their best to rectify the problem and we found a way round it. Jaine was really kind and helpful. We are booking again with you this weekend!
Brigid Armstrong, Surrey

Thank you for the chocolate biscuit :) a lovely touch. I shall be recommending you to any one who shall listen.
Kym Adams, Hampshire

Just keep doing it the way you are! Your staff are a total credit to the business!
Alex Cameron, Suffolk

Almost peerless customer service - couldn't do enough to help and really went that extra mile to help me out at very short notice. Simply superb!
Craig Holton, Hampshire

A very excellent service all round, from the camera itself to the staffs helpfulness in the face of my ignorance on certain subjects! Thanks guys
Richard Bradley, London

Staff were incredibly helpful and knowledgeable and customer service was excellent.
Michell Meredith, Torbay Council, Devon

Your team are on the ball and extremely friendly and helpful.
Duncan Youel, M2 Graphic Design and Communication, London

Excellent service and very cost effective as I was hiring a camera to film my wedding - camera and tripod where top notch equipment and easy for my brother to use at our wedding - delivery was prompt and on time - excellent service.
Paul Griffiths, Belfast

Great service, very professional and did exactly what it said on the tin.
Will Cook, London

August 2009

Thought the service was excellent and would definitely hire from you again.
Kevin Williams, Berkshire

First time hiring a camera and after a personal recommendation from Stewart at Lensesforhire, I am extremely please with the service I have received. The camera was in excellent condition and collection and delivery worked exactly as they should. Will definitely be hiring again.
Craig Kitchen, Cambridgeshire

Found the service second to none. Choice of equipment, the equipiment itself was in pristine condition. Delivery and pick up, can't go wrong. Instructions clear and easy to follow. Customer service, friendly and efficient.
Tony Brown, Middlesex

Found the service second to none. Choice of equipment, the equipiment itself was in pristine condition. Delivery and pick up, can't go wrong. Instructions clear and easy to follow. Customer service, friendly and efficient.
Tony Brown, Middlesex

No, excellent service and equipment.
Roger Corlett, Lincolnshire

My 1st hire from the company and I'm sure it won't be my last. A totally easy transaction from start to finish.
Paul Wark, Wiltshire

Very helpful, friendly staff. All in all a great experience!
Adam Howard-Dobson, Suffolk

Perfectly happy with the service provided.
Andrew I'Anson, West Yorkshire

The staff were extremely helpful. It was a very last minute request and they helped tremendously
Tina Harrison, Bedfordshire

Couldn't think of anything that would improve the service. I found the whole process very efficient and helpful, and great value. Thanks.
Matt Cernik, Durham

July 2009

Brilliant as always. Thank you so much for getting a new camera for me after the other one drowned! I have booked more for this summer and Vicky has been great at making the booking process quick and painless!
Victoria Parkinson, Notts

The whole experience was A1, looking forward to hiring equipment from you again. The whole service was good including confirmation of when the equipment was to be delivered, and explanation of what happens next as it was my first time hiring photographic equipment from your company.
Tony Brown, Middlesex

You do not have to improve a very good service
Christopher Lee, Kent

Outstanding customer services, many thanks!
Joe Childs, London

Excellent service as usual guys, keep up the good work!
Craig Sawyer, West Sussex

Extremely helpful telephone customer service and good communication over automated emails. Very happy. Would use you again and also recommend you to friends and work colleagues. Many Thanks.
David Rutter, Staffordshire

Given that this was my first hire with Hire-a-camera the whole process was seamless and rock solid, from setting up the account to delivery and collection. Thank you.
Nick Iddenden, Cheshire

Would hire gear again from you blokes!
Charles Phillips Perdix, Wiltshire

Overall, the whole experience was exceptional and the staff were extremely friendly and helpful. I would definitely recommend/use Hireacamera again.
Mike Clarke, Warwickshire

Excellent service and would highly recommend!
Kerry Brind, Surrey

Very efficient in all areas. Pain free transaction every time.
Richard Carey, Durham

Hirecamera provided an excellent service.
Daryl Whitlock, Hampshire

Rescued me from near-disaster caused by another hire company letting me down, brilliant customer serivce. Cheaper shipping would be nice!
Andy Wallace, South Lanarkshire

I can honestly say that I cannot fault hire a camera. You consistently provide a high level of customer service that is very reassuring. Specifically, I am always pleased to speak to your staff who always know who I am, they know the products and there has not yet been a querie that they haven't answered for me. Although I don't always get to speak to the same person each time, the new person I speak to is still able to help me rather than passing round from person to person or worse still, putting me on hold! Most of all, I like that they are very pro-active when it comes to communiaction. If there is an issue with the equipment or a delay with collection, for example, they call me instead of waiting for me to contact them. It is a professional service that matches the value of the equipment they provide. I have used hire a camera more than once already but I have also recommended it to colleagues both on the Island and in the UK. I believe hire a camera to be excellent value for money and that their level of customer service is one other companies should aspire to.
Clare Payne, Isle of Man

When planning my work I like to know availability immediately. Phone call is much more immediate than the website, but I would like to see availability online more quickly than at present. I appreciate that is difficult! However, my first experience of using Hire a Camera was absolutely superb. Thank you for your excellent service.
Lynn McKay Mathew, North Ayrshire

June 2009

None, easy happy and fun to do business with
David Vermaak, Missing Link Conference Co Ltd, East Sussex

Really excellent service. Glad we have found you!
David Bowen_Jones, Hampshire

Great telephone service
Brett Lloyd, London

Can't think of anything you could improve upon at the moment. Perhaps those who hire more sophisticated equipment would have some things to suggest for refinements. My experience of hiring a basic but quality digital SLR was very good. A big plus point for your company is the friendly, 'can do' and efficient way in which you deal with customers over the phone and through e mail. Maintain these qualities - customers really appreciate them and will come back to you because of them. Thanks to Amy H and others I spoke to over the phone.
Ian Shaw, Kent

There was a slight problem when some of my details got mislaid but the problem was quickly rectified and I'm very pleased with the service received. I had great fun with the lens pleasure doing business and i will be back ,by the way the mint cream was a nice touch.
Katie Knight, Kent

Hire a Camera provide excellent service and value for money. I have used them for 3 years and they have always been efficient and friendly.
Helen Blunt, University of Warwick, Coventry

This is the second time I've used hire a camera and on both occasions the service and equipment have been brilliant. Thanks very much.
Rob Redford, London

Might be worth mentioning on your website that you supply stock as well. I purchased this from another company, not realising I could have included it w/ my hire-a-camera order. Overall, though, I was very impressed with the efficiency and promptness of service. It's rare that an order reaches us on time here in rural Cumbria. Big thumbs up!
Valerie Morgan, Entilent Media, Cumbria

From my point of view, the service was superb and would 100% use again and recommend to any one.
Dominic Roebury, Brayhill Photography, Worcestershire

Everything runs like clockwork. I have absolutely no negatives.
Andres Pienaar, London

Epic service!
Alex Pink, Essex

A fantastic, professional service. Completely reliable. Thank you!
Simon Biffen, London

Good service, website could be better.
Darran Shelton, The Broadcasters, London

The thing that I am most impressed with is the customer service over the phone. Every person I spoke to was friendly, knowledgeable and keen to answer any questions (I am new at camera work). I had a problem with a new credit card and it was handled without issue and with complete friendliness. I only wish I could use your company for everything I need!
Lynn Harris, London

Just keep up the good work
Victor Burgin, Somerset

A fantastic, fast service with a great, friendly team, thanks Jaine, Vicky and Amy! From the Rave on Air Team!
Qwin Cowper, Herts

Brill service will definitely use you again & have already recommend you to all my photographer friends
Cheryl Johnson, Essex

May 2009

Everything was very professional and I would definitely use the service again.
Simon Preston, Simon Preston

The service received was second to none and as a professional photographer I've hired from quite a few places! The whole felt very personal which is rare these days and I would have absolutely no hesitation in recommending you to anyone pro or amateur. Many Thanks
Graeme Waugh, Fife

Excellent service and excellent equipment, will definitely use again.
Matt Moore, London

I really can't express how good this service was. I will definitely use Hareacamera again. Whilst the availability email are really fast, it would help (when out of hours) to have something automated so you don't have to wait. The emails are very quick though.
Andrew St Ledger, Essex

Great service
Daryl Whitlock, Hampshire

Absolutely fantastic, well thought out web based system for keeping me informed and very nice people to deal with on the phone! Would come back again!
Steve Denison, North Yorks

I think your fab, I've used you loads of times and apart from one old lens once you are great. Always happy and cheerful on the phone and a pleasure doing business with. I will be using you all summer long.
Abby Nelson, Abby Nelson Photography, Cumbria

Fantastic! The service that you offer will mean no more business for our previous supplier. Very efficient, and helpful and friendly staff.
Guy McCullouch, CFA Society of the UK

You were brilliant, communication was excellent, helpful advice, plentiful alternatives & helpful very knowledgeable suggestions freely & widely forthcoming when asked in a non condescending professional manner. THANK YOU!
Paula Day, Essex

Thought you guys were great and the equipment was spot on. Your doing a fab job already so no room for improvement!
Victoria Parkinson, Nott

Very impressed with the service and the friendliness of staff. From finding the site on Google to having the lens in my hands took less than 36 hours. Excellent!
Richard Cole, Hampshire

The service I received from hire-a-camera was first rate. The website was easy to use, the hire desk staff were both friendly and helpful and the order and dispatch process stress free. I would definitely use the company again.
Charlotte Gale, North Yorks

On the two occasions I have used you guys the service has been 1st, seriously the best overall service I have ever received.
Ben Everard, Somerset

From ordering to collection of the lens I'd hired, it was very easy and I found the service excellent. I would recommend this company to anyone.
Paul Fisher, Notts

I hired a flashgun which was an option not available though your site. I understand that you are dealing with this issue. I did spend quite some time looking for this option before emailing, thinking I was being daft! Staff over the phone were great to talk to and very helpful. A very positive experience, thank you!
Darren Martin-Lamb, Leicester

Fantastically easy and helpful process from end to end. As a training company that frequently uses media equipment, the exemplary way we were treated means that we will definitely use hireacamera.com in the future.
David McWhir, Consultancy Verite Ltd

Amy and Jane were excellent at helping me I had no idea what I was looking for.
Joanne Edwards, Manchester

April 2009

Great service. Excellent communication throughout. Very simple and efficient. Thanks. If you could reduce the price then that would be even better :-)
Adrian Calcroft, Hertfordshire

Very happy with the service - will use again!
Joe Murphy, Middx

It was an excellent service
Alex Jones, Vale of Glamorgan

Good speedy service and the supplied batteries lasted virtually all day (over 300 photographs taken with the flash).
A Wilkinson, West Midlands

While one item was left out out of my order by accident, the guys made every effort to get me a replacement, even nearly jumping on a train and hand delivering me one in person!
Ellie Taylor, Turner Broadcasting System Ltd, London

Overall the service was excellent, prompt, efficient and I wouldn't hesitate to recommend you to others. You do what you say you will and when. Not often you can say that about a UK service!
Steve Hughes, Hampshire

Very Happy with the service.
Malcolm Pitman, Aberdeenshire

A professional company that serves the broadcast industry with high standards and integrity ... well done guys. We are an Asian Wedding Production company and trying new things such as steadicams and rigs - Hireacamera allows us to do all this without huge outlays.
Minhaj Writter, London

An excellent service although I fond the carriage charges a little excessive. i appreciate that this may be outside your control. Overall I felt the service was excellent and got me out of an incredibly deep hole and for that I thank you.
Glyn Shakespeare, Shakespeare Photography, South Yorkshire

I found my first experience of hiring photographic equipment from Hire-a-Camera to be straight forward and very successful. The staff were very helpful and I will definitely be hiring from them again.
Jon Tucker, Devon

It was such a pleasure to use a professional lens to cover a sports fixture. It would be uneconomic to buy such a lens - hire a camera was the ideal solution and their service exemplary. Thank you.
Andrew Wild, Warwickshire

Great service - the whole delivery/collection service ran on rails and I'll definitely be hiring again in the future. Pleasant, helpful staff also!
Colin Watts, Cornwall

I found that it was really good to talk to your staff on the phone and that they were really helpful. I primarily dealt with Amy.
James Anderson, Northamptonshire,

March 2009

Really good experience - you have very good staff. Could I steal some from you?!
Nick Hayes, Inquit Publishing Ltd , Essex

Amy was very helpful prior to hiring the cameras. We had a couple of issues with payment, credit cards etc and she helped us reach a conclusion. Everyone was really friendly when I called and really helpful. Thanks!
Stuart Moffett, Maximillion Events Ltd, Midlothian

Keep up the good work!
Tim Willrich, Hampshire

No the whole process was so easy and the staff very helpfull. Thanks. Use the following link to see the results http://picasaweb.google.com/08eurochamps/TeamSelections2009
John Turner, Lancashire

Customer services were extremely helpful and very accommodating! The service felt very personal; like I was dealing with an individual rather than a large company. Finally, from my view point I can not think of a single way of improving the service.
Shrawan Patel, London

Service was faultless. 1st camcorder wouldn't work for me. Replaced . No Problem.
Martin Fairley, Northumberland

An excellent service - well done. Overall I was extremely pleased and will definitely use you again!
Leah Taylor, London

Amy Harcourt deserves a pay rise! She was brilliant!
Nick Long, Surrey

We've been using you for 3years now after one simple google search.....and will continue to use you - excellent service!
Sam Eagle, London

I'm always very happy with the service and have recommended you to many friends.
Ben Hyland, London

No everything was great and all my needs and queries were met. Excellent service that got me out of a 'hole' when let down and excellent equipment.
Val Hinton, Warwickshire

The speed and easiness of the service was fantastic. We needed a match to our camcorder at short notice as ours had broken and had never used you before, I was expecting a lot of hassle and faff but it was so easy!
Sophie Kearsley, Symmetry Ltd, Somerset

Great service; we don't use this type of service much, but will definitely come back if needs be.
Ainsley Taylor, Adoption UK, Oxfordshire

February 2009

I just wished that we did more events for which we had to hire cameras.
Phil Palmer, Edirol Europe, London

Please don't change anything! Dealing with Hireacamera is always a pleasure. You have competent and friendly staff, who have answers to even the most bizarre technical questions. Your equipment is up-to-date and kept in good condition, and your delivery/collection routines run like a well-oiled machine. We've been hiring video cameras from Hireacamera since 2004, and given the service we receive, we'll continue to do so for years to come.
Liam Edgeley, Clwyd

Nice mint!
Jack Hughes, London

Excellent service. Thank you.
Mr. J. S. Henderson, East Sussex

I have always found your staff very pleasant, helpful and professional.
Andy Toman, Burton on Trent

Excellent as always!
Craig Sawyer, West Sussex

I couldn't afford to buy a new lens for my trip to Norway so i found this site and hired a lens for my trip. My whole experience with Hireacamera was fantastic and will hire from you again.
Adam Hallyburton, Kent

I was really impressed with the hire desk staff, who were friendly and really helpful - even to a relative novice. Competitive rates helped too! I'd definitely use you again.
Yvonne Press, Edinburgh

Just keep doing it to the high standard.
Kevin Crangles, Robert Bosch Ltd, Bucks

Janauary 2009

Excellent service, excellent staff, excellent products - thank you.
Neil Pleasants, Herts

The overall service was first class, & hire charges extremely competitive. Registration was quick, easy, & the equipment arrived ready to use. I will definitely be hiring equipment again, as it makes total financial sense during a period when buying equipment for infrequent use is not advisable.
Brian Young, Northumberland

Great service equipment and good value! Pick up of kit was a bit a pain. All best Jonathan Phillips (very happy customer!)
Jonathan Phillips, Gloucestershire

Very happy with the service - will use again in the future.
Joe Murphy, Middlesex

Excellent, does exactly what it says on the tin and some, helpful over the phone too!
Adam Husband, West Sussex

I found the whole 'hireacamera' experience very pleasant. The website was easy to use and 'Amy' who I dealt with was very polite, courteous, efficient etc - making it a very simple and stress free process - so thank you.
Rachel Morphy, Wiltshire

Excellent company to deal with. As ever, cheaper hire charges would be very welcome!
Keith Milmer, Beds

Excellent service. Pleasure doing business with you - you make it an easy transaction.
Tahir Sharif, London

I am very impressed with the service provided by you. Sure..I will use hire a camera again if I need.
Vijayant Vashistha, Surrey

This was my first time using hireacamera.com and it will not be my last. From start to finish the whole process has been very professional - but also very friendly - the service I have received has been second to none.
Rachel Jones, Cheshire

2008 and earlier

Vicky is fantastic and that dude that drove the 1ds mk3 to London is awesome!
Morgan White, London

Thank you for your help and speedy response. Amy was very helpful and informative.
Natalie St, Festival Business Solutions, Worcestershire

As a first time user this was a first class experience! Helpful, good humoured staff and the lens delivered exactly as promised. Highly recommended.
Andrew Beach, Birmingham

Great service. Probably no one that we would use very often, but a great contact to have and I would definitely come back to you if needs be. Perhaps a charity discount might have been nice, which I know other companies do....but your service was excellent.
Ainsley Taylor, Adoption UK

We hired a video camera for our wedding having found you on Google! Your staff were hugely helpful and everything arrived on time and was hassle free! We ended up with some great footage of the day. I would recommend you without hesitation
Andy Colley, Surrey

An excellent; friendly and professional service throughout - I was very impressed!
Haakon Dewing, Norfolk