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DELIVERY AND COLLECTION

Information about how we ship our kit and our courier services.

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How will the equipment be packed?

All equipment is delivered in hard flight cases (or padded bags for tripods). Check all items on arrival and report issues by 4pm to avoid liability.

When will the equipment be delivered?

Deliveries usually arrive by 12pm. We recommend selecting delivery for the day before your shoot to avoid stress or delay.

Can you deliver / collect on a weekend or out of hours?

In some cases, yes. Contact us with your specific requirements and we’ll quote for a dedicated or out-of-hours service.

Where will you deliver?

First hires must go to your billing address. Later, secure alternate locations (like workplaces or venues) can be approved with proper contact details.

What courier service do you use?

We mainly use Parcelforce and APC. Regional differences apply, but we may offer dedicated services on request.

What happens if I miss my delivery?

Couriers will leave a card. It’s your responsibility to rebook delivery or collect. Contact us if needed — your hire period remains unchanged.

When are additional delivery costs applied?

Extra charges apply to early AM deliveries, Highlands, Offshore and Isle of Wight locations. We’ll notify you if this applies.

Is the service available in NI & ROI?

Not currently. Brexit-related customs delays and costs have suspended service. We’ll review this as circumstances change.

Is the service available outside Great Britain?

Currently, we only deliver within Great Britain. We’re actively exploring future expansion.

Is the service available in the Channel Islands?

No, due to customs processing delays and costs. We hope to reinstate this in the future.

 

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