What are the terms for the included insurance?

Coverage is conditional on meeting security requirements: doors and windows must be locked, keys removed or stored in a locked safe, and any alarms must be activated. Coverage exclusions include shared hotel rooms, tents, unlocked or soft-top vehicles, and goods not out of sight.

Hireacamera FAQs - Insurance

Q: Do I need to insure the equipment?

For equipment under £8,000, insurance is included and your deposit acts as the excess. For items £8,000 and over, insurance is mandatory. You can either provide your own policy or use our partner, Performance Film & Media Insurance. Coverage does not apply to unattended goods unless specific conditions are met.

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Do I need to insure the equipment?

We always recommend customers have insurance for their total peace of mind. You can either temporarily add the equipment to an existing policy or, if you don’t have an existing policy but would like cover, we would recommend our preferred supplier Performance Film & Media Insurance, click here for details.

Depending on the value or intended use of the equipment we may insist on goods being fully insured whilst in your care. Hireacamera may request proof you have insurance cover for the equipment whilst it is in your care and reserves the right to cancel an order should the cover be inadequate or if no proof of insurance is provided.

For more information regarding insurance and the appropriate cover, please refer to our insurance checklist.

Do you offer a damage waiver?

For equipment up to the value of £7,999 an optional accidental damage waiver is available to cover damage to the equipment above any deposit amount you have already paid.

There is a non-refundable premium for this service, the premium is calculated on the equipment selected and length of hire and will be detailed at checkout and on your order confirmation.

The accidental damage waiver does not cover any loss, theft, or negligence for which you will be liable for the full cost of the equipment. Depending on the value or intended use of the equipment we may insist on goods being fully insured whilst in your care.

What if I need to provide my own insurance?

You must submit a valid policy explicitly covering hired-in goods. Authorise your insurer to communicate with us. If you need temporary cover, we recommend Performance Film & Media Insurance. See our insurance checklist for more info.

INSURANCE